Hotels near Roots Fountain, San Juan

Hotel was nice, clean & modern. Staff are very friendly. Rooftop infinity pool & bar are very nice. Great view of the water. We had the continental breakfast each morning. Kiara, our server, has a great personality & was very attentive. Location is very walkable; we just use Uber if we go out of the area & loved not having the stress of driving or finding parking, which is very limited in Okd San Juan. We would not recommend renting a car as there is no valet or self parking at this hotel.

The staff were more than helpful, from the second we walked in Lewis immediately greeted us with drinks (free open bar) and gave us great tips on how to start our vacation. Also the communication between staff was top notch! I will most definitely be staying here again when I visit back.

One of the reason we booked your hotel is that we called the customer service and they told us you could keep our luggage for more than one day. However, you didn’t do that. We have four 28 inch suitcases and we need to find another place to keep them even though we have reservation again after two days. That was a terrible experience!

Location: Beyond excellent - right by the convention center and in the same building as the T-Mobile Entertainment District... Metro ******, probably the best ****** for miles, right around the corner. Easy access to El Escambron Beach and Old San Juan/Condado district. Lots of food options within steps. Staff: Friendly and efficient staff. The WXYZ and Splash Bar area get the gold star for team work. Check in was a little disappointing, the old early arrival, we will call you but you don't get a call either way routine. Rooms- clean, A/C worked properly. Ask for a room facing the Convention Center as the other side faces T-Mobile District which always has loud music and crowds. Rooms are starting to show their age...but standards Aloft room is the norm here. Pool - 3rd floor outdoor pool not standard hotel size, but adequate. Great views. Gym - above average, free weights a huge plus... water dispenser. Resort Fee - The rooms aren't exactly cheap here and even though the additional $35 destination fee per room (payable at check-in) is an incredible bargain given the amenities and conveniences offered, I think it should be optional rather than mandatory. When you pay top dollar for a room and extra fee is just a nuisance. Worse, it may make you consider a different hotel next time.

It was an excellent hotel. The front desk staff was extremely helpful—a special thanks to Alejandra and also to a young guy (how I wish I would remember his name) at the concierge desk- who made my trip memorable by guiding me to do some fun things on this short trip.

The second hotel of choice for San Juan, Hyatt Place is a business hotel across the street. Closer to the Old Town of San Juan, less than ten minutes by car. There are not many places to eat around the hotel, but there is a big WalMart in a six or seven minute drive. The room has a kitchenette, tableware and pots, and condiments are simple in configuration. The hotel is relatively new, the environment is not large and delicate, the swimming pool is relatively small behind the hotel, other entertainment gyms, and game rooms are also available. Parking is relatively large, around $ 16 a night. Good breakfast, although not many varieties, but clean. The overall cost is relatively expensive, and various taxes are equivalent to about 3500 a night when checking out, which is not cost-effective.

More of a 4.5 out of 5 but I didn't have that option. The hotel was very pretty, great lobby ( mixed emotions about the caged birds but I don't know their story so---) , great bar, friendly service, good food options although way over priced and just ok, not amazing. Although the Puerto Rican restaurant on the property Mojitos had great drinks and the friendliest service. We preferred eating here over the other on property restaurants but still over priced. I suggest eating every meal off property. Now that we know there isnt anything special about the on property restaurants, thats what we'll do next time. Getting an Uber is very easy and you're a very short ride from a huge number of restaurants. I posted some Google reviews of our dining experiences but i'll post some here, too. The hotel location is great, right on the beach and 10 minutes from Old San Juan. We had a beautiful view of the beach, ocean and amenities from our room. Loved the little balcony. I think most, if not all rooms have a balcony. The elevators were very fast, we were in the 9th floor. This may not be a big deal but even though those days are over for me , i remember long waits at slow elevators with wet, tired little ones, not fun. The time of year we went was perfect (late August) after thr high season, so no huge crowds. We were able to enjoy the hammock ”park” on the property and find chairs on the beach in a great spot. Speaking if the beach, if you're looking for waves you're not really going to get them. There's a man made rock border to prevent what looked like could be some pretty intense waves were in not for that barrier. The beach is kind of a calm bay but it's nice. A beautiful blue and watching the waves crash against the rocks is a great sight to see. Exploring Old San Juan was awesome. The beautiful colors, the architecture, the history, the narrow streets, it really takes you on a journey. Great shopping and besides the touristy t shirt places, there were plenty of great artisan shops. Old San Juan is still recovering from hurricane Maria (I know - it's crazy) so there are lots of streets undergoing road construction and some businesses that are shuttered but the construction doesn't get in the way and there are a shops and restaurants galore. The construction does mean sometimes you have to maneuver to avoid closed sidewalks and may be walking under scaffolds but sort of like any major city undergoing construction because of growth, not disaster. We visited two of Old San Juan's forts (look like castles) Castillo San Cristobal & Puerta de San Juan. You get two great walks through old San Juan to both of them. All uphill to Puerta de San Juan bur a good uphill, not so strenuous that you don't enjoy the actual walk. It was pretty hot so luckily, there were plenty of places to choose from if you want to stop and have a refreshment or lunch. It's pretty easy to get turned around on the narrow, intersecting streets but just keep your tourist map handy. T

The hotel is uniquely located at the beachfront, with beautiful scenery and bright sunshine. Sitting on the beach, watching the tides, strolling in the resort complex, and swimming in the beautiful pool, great!

Very good hotel with rooftop pool, free bar drinks, rooms with balconies and large, hotel services are also very good and the location of this hotel is very prosperous

When staying at Double Tree By Hilton San Juan, my hubby and i had the best experience ever. I don’t know why anyone would ever disagree. The staff was friendly, the entire area was clean and COVID friendly, and there was even daily complimentary water and transportation to the beach which is within walking distance of the hotel. The hotel even offers beach towels, beach chair, and an umbrella! I had a blast!