Hotel Rumbao, a Tribute Portfolio Hotel Reviews

Modern luxury hotel with rooftop pool in great location! However it’s a busy hotel that caters to cruise passengers. No chance you’ll get a early check in and we didn’t even get our room until pass 5PM. Very disappointed how they handled check in and felt like we had to fight to get our room.

Great location, but pricey. The staff are very friendly and helpful.

The location was good and the hotel stuff was friendly, but there was no conditioner refilled.

This is a refurbished Sheraton hotel. Everything is nearly refurbished, not lifts - dire!! Reception is on the 2nd floor which is bizarre and not sure why. The restaurant is pretentious and expensive, plenty of better dining options nearby. Room was nice but not worth the price paid. Not sure what boutique means but if it's fancy cushions and a limited coffee machine you're after, this applies. Hotel is in a weird triangular shape and hard to navigate(loads of dead ends). PR is not cheap, and this hotel is in a great harbour location in old San Juan, however in my opinion very overpriced. Breakfast was OK but spoilt by unnecessary staff grovelling with coffees and orange juice. If I can pick up a plate, I could help myself to the above. Signing a piece of paper to say we are having breakfast, when we have been checked in, 2 or 3 forms/lists checked and then shown to our table is OTT and unnecessary. Unlike to return or recommend.

Will come back

Very well located hotel in old San Juan. The room was spacious and clean.

The room is OK, the service response is too slow

The room was very clean! The design is reasonable, you can see the passing ships from the window, and the ancient city behind!

The room is near the castle, which is convenient for sightseeing

Strategic location

Tout été magnifique incroyable

Excelente servicio y atención. El personal muy amable. La habitación muy cómoda y limpia.