��Vivian L.
April 10, 2024
The room we were assigned was not facing the sea. There were only two rooms on each floor on this side, and 98% of the rooms were on the other side. I don't know why we were assigned such a room. The air conditioner inside was broken, and there was no Wi-Fi. I called the front desk, but because the other party didn't speak English well, they hung up after a few words. When I called again, they just didn't answer and hung up. It was very rude. Later, after communicating with the staff of Ctrip, they arranged for someone to send a small heater, which was actually useless. To be honest, the breakfast was quite rich. When checking in, the front desk guy was quite enthusiastic. When it came to the kettle, they said that the hotel room didn't have it. If we wanted it, we could get two for free. Normally, it would be charged at 5 euros each. As for the call to the front desk, maybe the person who answered the phone was not the person in charge of the reception at the front desk, but it was really rude and affected the overall experience.
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