Hotel Valencia Santana Row Reviews

Awesome time beautiful place. It was my sons first time for senior ball and I’m so glad it was an unforgettable time. Planking was nice and simple the staff was friendly and helpful.

Was great stay great location

I am very satisfied with the room. It is clean and comfortable. The mattress is very soft and the quilt cover and sheets are better than expected.

I booked a room with a large balcony and it felt very good. Again, the price is not cheap.

I didn't spend much time in the hotel, so it was pretty good.

very distinctive hotel

Very clean place, loved that everything was right around that area and it felt nice and safe.

The location of the property is great. Shopping and restaurants under the hotel. Hotel needs touch up and room ventilation improvements. But so far is in good condition. Staff were nice.

The location is great. Walking distance to plenty of restaurants and shops. The staff is incredibly friendly. But the rooms are very outdated for the price they charge. The A/C alone should not be as loud as it was. The caulking in the bathroom is chipped/missing. The actual shower and sink looked and felt outdated. We paid for a late check out (3pm). That morning they had a fire alarm test and we were up and unable to sleep at 9am. We check out by 11am (regular check out time) and don’t get reimbursed for the late check out fees. TL;DR Underwhelmed. Great location but overpriced.

Great location on the very entertaining Santana Row. I expected the service to be better. Doormen were inconsistent. Some said hello others stared at their phones. Some pushed the elevator button others stared at their phones. We had to call twice for room service. They forgot about us. We woke up one morning with no running water. Couldn’t shower. Guest services said they would send someone to our room. They never did. Fun stay but won’t be returning to this hotel.

The pool is amazing. Jocelyn and Katherine took care of a problem we had with original room plus gifted us a bottle of wine. A service.

balcony windows need weather *****ping. Breakfast was bad. The rooms were sleek, but not functional.

This is my second time staying at the hotel. Like the first time, our experience was very nice. I just don’t know how you could get a better location than the middle of Santana Row. I went with a friend who is staying at very fine hotels, and she loved it. I will come here again.

We lost our baby sitter the day of our stay so I was a little disappointed that I couldn’t cancel. I understand that’s standard hotel policy now, so it didn’t bother me too much. It’s a little weird to find the check in area because you have to take an elevator to get to it. We checked in okay, but noticed after we left that the lady gave us a key that we didn’t know what it went to. We get to the room, and my girlfriend is determined to figure out what the key goes to. She finally figures out. It’s a key to a minibar. She starts looking at the drains to see if there’s anything she may be interested in, and turns one of the drinks around because the label is facing backwards. I told her at that time that she might get charged for it. However, there was no note no sign anywhere saying that if we touched it, we had to pay for it sure enough however, at check out when I got my receipt we were charged for it just to make it clear she did not take the drink. She didn’t even lift the drink fully out of the minibar just slid the label around . Also, the coffee machine did not work when we checked out we let the person at the desk know the coffee machine did not work. His response was a nonchalant I’m sorry I’ll have someone look at it. For a $300 a night hotel I would’ve assumed the guy could at least offered my girlfriend a cuppa coffee. I know they have coffee pots and stuff downstairs. Also kind of annoying after I checked out.