Kimpton ALTON FISHERMAN'S WHARF by IHG

The air conditioning unit in the room was a floor-standing model, very noisy, and the overall facilities were subpar. I wouldn't recommend staying at this hotel. The staff's attitude towards guests is poor, especially when guests need assistance. During my trip, I accidentally left my electric toothbrush and toothpaste in my hotel room. Since I was still in San Francisco and hadn't left yet, I wanted to call the hotel to confirm if my items had been found so I could just go back and pick them up. I called the hotel 5 times. On 3 of those calls, the hotel staff hung up on me either after understanding the situation or without even listening properly. Of the two calls where I did manage to communicate, the first person told me that housekeeping Lost & Found (L&F) hours were from 7 AM to 3 PM and asked me to call back during those hours. The second call was answered by the front desk. I explained that I'd lost something and wanted to confirm over the phone if it had been found so I could come get it. The front desk agent said the housekeeping manager was right next to him, but the housekeeping manager instructed me to fill out a bunch of application forms online, and then they would see how to respond. I thought, since the manager is right there, why can't they just help me directly? There was another call where the front desk initially answered. They also suggested I submit information online, but after learning I was still in San Francisco and wanted to confirm and pick up my items immediately, they transferred me to L&F. L&F understood my situation and asked me to wait while they checked. I waited for about a minute, and then they suddenly picked up the phone again and said 'hello?' before hanging up on me. This hotel's service mindset is truly terrible. I'd like to complain about all the staff mentioned above, including the housekeeping staff who answered my calls and the housekeeping manager. The front desk staff seemed impatient, but it wasn't really their job to help with lost and found. The main issue is that the housekeeping manager was right there, yet still instructed the front desk to tell me to fill out an online form. The front desk seemed helpless, but the housekeeping manager truly deserved the complaint. 😂 I hope this complaint is useful. If not, I will continue to email the hotel's PR department.

The hotel's location is excellent; it's within walking distance to Pier 39 and has a tram stop right outside. The on-site restaurant is fantastic, and the rooms even come with a record player! While the room furnishings and bedding are pretty standard, the cleanliness is good. You can order takeout and pick it up at the front desk, and they also offer luggage storage when you check out. The staff are very friendly.

The location feels quite safe, and it's convenient to get around. There are many places to visit nearby, and you can take the nostalgic tram to downtown (DT).

Great location, very close to Fisherman's Wharf. They offer complimentary bottled water, and the room was clean and even had a record player. There's a Michelin one-star restaurant on the ground floor. It's supposedly Filipino cuisine developed by Filipino-Chinese from Fujian, and the food is quite good, definitely worth a try.

The hotel has a nice style, but you can tell it's a renovated property from details like the elevator and the water flow from the faucets. There's no buffet breakfast, but there's an à la carte restaurant on the ground floor, and plenty of breakfast spots within a 5-minute walk. The hot water from the sink faucet was white (the shower hot water was fine), but the weather was warm enough that I didn't need hot water anyway. Many of the featured vinyl records had poor sound quality.

Even though it's a relatively new hotel, it's pretty clear it's an old building that's been renovated, and not even fully. Many areas still look quite dated. If you're a clean freak or prefer brand-new facilities, I wouldn't really recommend staying here.

The Kimpton's location is excellent, with easy access to the cable cars, Pier 39, and Boudin Bakery!

Great location, highly recommend.

Clean and spacious rooms!