The cust svc rep working the front desk was amazing. He was friendly and helpful. The room was not in great shape. Every time I have stayed here, each room has had its own unique, odd smell. This was no exception. The bathroom light did not work, but we did not have time to report it/switch rooms. And the water pressure in the shower...my god. I understand most hotels throttle the pressure to save money, but the shower heads with the sprinkle of water coming out, in addition to the water pressure being non-existent, makes it nearly impossible to wash your hair unless it's less than an inch long, and the showers end up taking at least twice the amount of time. I think I'm finally at a point where I will be choosing to try out other hotels in the area next time I need a room, as this one is causing more frustration than anything every time I stay.