Pala Mesa Resort

If i could give minus 5 i would. First off google doesnt even know where totake people for the endtry so we were lost for 2 hours and ended up in a trailor park trying to take us on a dirt road that was blocked. They had take people to this horrible stay. Had bugs in the tub and dirt. Door lock was broken. And the room in pics wasnt the room they gave me. And they wouldnt switch my room to the one they paid for. Rude receptionist. Sliding door broke n and wouldnt even open along with broken lock. Ice was all the way up a hill. Horrible stay and they wouldnt even refund ys. They literally denied all contact. I have called 3 times leaving my info with front desk and they always say the manager is unavailable. Either because its a weekend or because they are on vacation. Not a way to run a business!so we

They charged a daily amount for parking. Two days was $23.76. They did not give a parking pass or even care about what make or model of car you drive, which lets us know its just another way to get more money out of you. Also, the sliding glass door in our room was single pane, very hard to get a good nights sleep with the 24 hour freeway noise!

The rooms are clean, modern, well kept, comfortable and peaceful. Staff is friendly, courteous and welcoming as always.

I had an excellent stay at the hotel. Everything was very well organized and exceptionally clean. I was very happy with my experience. Thank you so much.

Rooms were nicely renovated. Patio doors were in need of replacement. Staff was courteous.

Nice room, needs a microwave! The sliding barn door for the bathroom looks nice but doesn't block any noise so everyone can hear what is going on in there. Quiet, nice landscaping, and really the only decent place to stay anywhere in the area.

Room was clean and in good condition except that the outside of the glass windows were not clean so viewing was not good. Staff was great, landscape was very good. We had to ask for replacement of the ottoman that we found broken. It was replaced.