Fairfield Inn & Suites San Antonio Airport/North Star Mall Reviews

It is convenient to go to the airport. The hotel Ubers to and from the airport. The staff is helpful! The breakfast is warm and fulfilling! Will stay here again!

I really loved staying at this hotel and will choose here for my next trips to San Antonio.

We usually book through Marriott Bonvoy and haven't ever had an issue at this location. Our air conditioner was noisy, the bed had a huge lump down the center and the pillows were ridiculous. Staff was ok, but usually very courteous and professional. 1st night of an anniversary trip and it wasn't great, by any means

Facilities in the rooms are very neglected, especially the bathrooms. The toilet paper holder is heavily damaged and rusty, posing a risk of cutting yourself on the rusted metal. The bathtub appears neglected, and the floor is damaged. Room cleanliness is average, and during my two-night stay, the room was never cleaned. I had to go down to the front desk to request a roll of toilet paper and water.

We were visiting the San Antonio are for the first time. Upon arriving to the hotel we waited awhile until we were able to check in because there was no staff available to do so. Once we were checked in we went up to our room. The room had a musty smell to it which was terrible but when we asked for a new room we were accommodated but it was not much better. It was not the best accommodations but we could not cancel once we booked because it would not allow us too. We will be back to visit San Antonio but will not be staying here again.

It was a terrible experience. Hotel entrance was so difficult to find. Front desk lady was great , she offered us water as well. Room was too small, bed sheets had hair, bathroom tub doesn't drain , paper thin walls and every time some one closes their door , I could hear a loud bang. One more thing breakfast was very bad, coffee was just hot water other than a big pile of already cooked pancakes there was nothing else.

This hotel was very clean and nice. The staff were amazing and very friendly. Would stay here again!

Very accommodating and allowed us to check in early. No working exhaust fan in bathroom.

Tucked away in the back and no green spaces. Indoor pool not too welcoming. Staff was great.

Everything was great. Parking was to pack and the breakfast was great

Breakfast is very simple, they could improve it a little.

First of all the front desk young lady and gentleman were very nice and accommodating. But especially Maria who worked the breakfast was awesome. She went out of her way to please the guest that were there and was Very friendly and nice!! About the hotel…the location was perfect for us and what we wanted to do but the hotel is on the older side and definitely needs attention. The rooms are small and the rooms that have king size bed don’t have a sofa bed in it the only rooms with sofa bed have 1 queen bed in it. The bathroom had many loose tiles on the floor and you could see where lots of the grout was gone. Our room had no iron, ironing board or blow dryer which should be in each room. The room smelled very musky/humid that made it uncomfortably so I had to spray some air freshener to help. Unfortunately we won’t be staying at this hotel again but I do want to acknowledge the people working there for their great customer service.

The gentleman who checked us in made us feel welcomed.

I was shocked at the lower quality of this hotel for the following reasons: 1. Only one elevator for five floors PLUS elevators had to be shared with hotel cleaning staff, which made for some long wait times. 2. The common areas could have been much cleaner. 3. The hotel is in desperate need of an update. Everything seemed old and worn.