Doubletree by Hilton Hotels in Salt Lake City

The room is very spacious with a small balcony; the bathrooms are two suites (superb); there is no hot water kettle in the room (not friendly to Chinese tourists who like to make tea by themselves); the wifi signal is very good; it is convenient to travel, close to Temple Square 10-15 minutes walk from Greek City; there is also a bus at the door (starting at 2.5 dollars); snacks and drinks are sold in the small shop downstairs of the hotel.

Hotel location is good, shopping, eating is very convenient, the room is also available, there is a paid parking lot. Breakfast is average, but the American hotel breakfast is almost the same, it is quite simple.

I recently stayed at this Sheraton Hotel and was totally disappointed with my experience. The fact that I used my suite upgrade being a Titanium Elite Bonvoy even made it worse. I have stayed in a number of Sheraton Hotels and by far, this is the worst of them all. First of all, the reception people were not so customer friendly. We came in around 2:20 p.m. thinking that our room will be ready by then. The front desk clerk said that please come back in about 45 minutes as the room is being worked on. We came back an hour later and to my surprise, the room was still not ready and that it will take another 30 minutes or so to be ready. After patiently waiting around, when we finally get to our Suite, it was not at par with Sheraton or Marriott standards. It looked like the remodeling was halted 3/4 of the way as it can be seen with the toilet bowl looking so badly done. Furniture were dusty. The room look so ancient. Breakfast was also bad as there was a human hair with the bacon that was being served. A few of the patrons saw the hair and told the kitchen and finally took away the pan of bacon and replaced it with a new one.

Property was well lit, well maintained and clean. Staff was very pleasant. Room was clean and well maintained. Underground parking was clean and well lit for safety. Great downtown location provided walking access to countless restaurants, entertainment and the Mall.

DISABILITY FRIENDLY- 6 night stay there over Xmas. Room with roll-in-shower very accessible. Shower controls easy to reach. Sink easy to approach. Parking with wheel-chair van easy in parking deck. Local attractions easy to get to by wheelchair. Staff at this hotel always helpful and friendly the entire time. Hotel bar staff excellent. Maid service personnel extremely helpful. Can't say enough god things about this hotel. Easily recommend this facility for travelers with disability issues. Can't wait to go back.

The hotel is right in the city center but very quiet. It takes about five minutes to reach the hotel from the highway. The hotel is luxurious and the garden is beautiful. We also had dinner in the room and the food was pretty good. That is, the rooms booked by Ctrip are often on low floors and on the equipment platform, windows cannot be opened.

The hotel is a suite with a not small area. Breakfast is served at 6-9 in the morning, and there is an airport drop-off service. The disadvantage is that the refrigerator power supply cannot be found, it cannot be turned off, there will be periodic noise, and the toilet exhaust fan will be noisy even if it is turned off.

We stayed here for a national competition since this is one of the Hotels that was sanctioned by the organizers. The lack of service was just apparent from checkin all the way to everyday interaction. When we checked-in, I already felt the lack of appreciation for their guests as I never felt welcome from the get go. I was not acknowledge about being an IHG rewards member and welcomed at the Hotel. I must add though that when buying things in their marketplace, the interaction of charging our things with the front desk was fast and seamless so that is a positive. Also leading to our stay, I did have phone interaction with some of their staff for my reservation and they have been very helpful and accommodating so was surprised with my current experience here. There are no safebox to store some of your valuables and when I asked the front desk I was just told they have none in a lazy way without effort of providing alternatives or if they can help in any other way. Our first day, they locked breakfast area right at 9:30 sharp without letting the people already eating that they are closing. When we inquired with one of the staff, they replied in a kind of a rude way that ”when its close, its closed”. I could understand the policy but they would not even hear about suggestion of simply announcing that they are closing the breakfast area for last call so people could have a chance to get their last servings if needed. They also literally, close off the breakfast area while people are still eating almost like telling everyone to get out. I think this shows lack of service and professionalism with no empathy to their guests. it does look like they treat their guests as like burglars to close/lock off their breakfast area. For rooms, the area is a little bit smaller compared to some area hotels but typical of a Holiday Inn property so no complains there. Our rooms did not have issue(so far fingers crossed) but a lot of people in our group had room issues. Some have their locks not working after checkins and they have to work on fixing them and someone from our group was given a room that was still occupied. They have 2 gyms in different floors but smaller compared to other gyms from different hotels. They have a sauna and a pool so another positive. I am still checked in and staying for 5 more days so will update the review later but If not for our team choosing to stay on this Hotel I would have checked out and moved to Hilton across the street where we have a very positive experience a few years ago with the same competition.