Gwendolyn
November 11, 2023
This hotel was a terrible experience that ruined our vacation. I would not recommend this hotel to anyone. There was nothing good about it, The manager had the worst attitude and was most unwelcoming. We could not get the tiny 19" tv to work so we asked her for help. The manager acted so so annoyed with us. The tv went out two more times and each time we asked for help her attitude got even worse which I didn't think was possible. When I asked for help the 3rd time I was given a death stare and she acted like I was sub-human I have never been treated so poorly ln my life. This woman should not have a job working with the public. When it finally did work, we discovered tv is so old it was unable to connect the laptop to it so we couldn't watch our streaming services. It gets worse. We stayed in the Jacuzzi room. The furniture is very old and in disrepair. The bed creaks like some kind of screeching bird every time we got on it. The mattress was very old, hard and uncomfortable. We could feel the springs in it and we both had back aches the nest day. The Jacuzzi tub is very small. I am 5'5" and I couldn't stretch my legs out. There is mold on the tiles. Otherwise it was fairly clean but the furniture is so outdated that it feels unclean. I would not even sit on the ancient looking, stained couch. We were so dissatisfied and uncomfortable with management and the suite itself. that even though we paid for two nights, we checked out after one night and did not get a refund.