Ibis Budget Saint-Maurice

It took 45 mins approximately to go to the center from this hotel. Good service. Clean and comfortable. Recommended.

It was really a budget hotel, very clean and quiet, Wi-Fi was very good though Communication was a usually a barrier generally for the English and French speaking everywhere In France. Otherwise, overall, it’s a nice place to be with great staff willing to help at every point of need. Definitely a recommendable place that I would visit again.

Overall good place to stay

The rooms are very small and no privacy if sharing with friends or family, one plug socket in a room for three, although was clean the windows were dirty, had to keep open and they were quite dirty. Toilet facilities were very poor no lock on door!

It was very close to trasport there is a bus station right in front of the hotel, the staff was also pretty friendly. There was a power outage due to bad weather but they were so kind to explain what happened and give us directions to get services elsewhere. The entire place was really nice for what you pay for it, we had some issues with some towels being a little stained, but that was also excusable because they were really consistent with changing them and being understandable. The rooms are a little tight, especially for three people, for example there isnt a special area for a whole bathroom, the shower and the toilet and sink arw just kind of built into the room, but again for what you pay, it's understandable.

I am an Accor member and I travel frequently with this chain. However, I must point out that this is the first time I encountered this horrible experience. Whilst checking in and entering the room assigned to us, we encountered several issues in the room. The first one which was eye catching was a big hole by the bedside table. The second issue encountered was when making the third bed on the top, as that has to be done by yourself and it is not done by the room attendants. Having to make the bed was not an issue, but finding other people’s crap when making it was a big no no. There was chewing gum in the corner, tissue paper and also a clothes tag. The third issue was the pillow being so dirty that from white it had a yellowish color. Nevertheless, the pillow case had a big round stain which was impossible not to miss. When this was mentioned to the receptionist, we where advised that considering there is no more available rooms we where not able to be moved into another, but it will be passed on to the management team and they shall get back to me. The pillow was not replaceable as there was no spare ones, however I got another “clean” pillow case in which i placed on top of the stained one. At least i don't get the yellow pillow on my face. With the hole on the wall, the receptionist covered the hole for the time being with a piece of A4 paper and tape so it was not visible but still there. It was not his fault and he really helped us as much as he could bless him. He also advised us to send an email regards to our complaint and some compensation shall be given to us. After all those incidents, we decided to have a shower. When having a shower, the door does not close properly and the drain is blocked having on overflow of water all over the room. When reporting this to the receptionist the next day, We were advised that there is no maintanance on duty who is able to sort it out and they are aware about this issue as other guests have complained about this. We where offered that day to pack and leave the luggages at the reception for a room move, however i was not comfortable in doing so and i didn't want to waste a day moving as it was already late morning. I did ask for some compensation, thus I was informed that when the manager comes on Monday i am free to come to speak with her. Monday came, and I waited for the manager until 11.00 am. Once I finally got hold of the manager, I was advised that she has no idea about this issue but she will read the email which I told her about and get back to me. Please note we where leaving the next day so I wanted it to be tackled before I check out. The funniest thing was that the manager was speaking in french with the receptionist who was translating to me in english. Anyway, after all this hassle, I got a reply back that I shall be refunded some compensation for this inconvenience which I accepted. I gave them all my credit card details last Monday and I still did not get the refund I was promised.

The hotel is fine but the room too small, far from Paris central