Horseshoe St Louis- A Caesars Rewards Destination

Property was great, loved our room, very clean. I rarely leave negative reviews, but the lady who checked us in was incredibly rude. First i was waiting in line, and i could already tell the gentlemen in front of me was frustrated with her attitude. Then it was my turn, I only asked her if we could check in early so we could park our car and walk to the arch. She rolled her eyes several times at me while her very annoyed tone read off the policies. Which i could barely understand cause she clearly didnt want to be there. I didnt mind paying a little early, since we got there an hour early. But there was no need to be so rude about it. I work in customer service, and to me theres zero excuse to ever visibly roll your eyes at a customer, let alone several times. I later went down in hopes she wasnt there, so i could go over all the policies again with a different staff member. Thankfully it was someone else, he was very kind, and very helpful. I thanked him, and the other lady as we checked out the next day.

Very spacious room and comfortable beds. A little dated decor, but fantastic location to explore downtown SL and would definitely book here again!

Dont even think about checking in not one minute early or the will charge 15.00. One of front desk ladies was rude. No body wash in the shower and lotion bottle was used

Rooms are in need of serious updates. Table light plugs are unusable. Very limited services.

We had a non-smoking room and on our first night we had white smoke pouring through our bathroom vent into our room. The whole room stunk of cigarette smoke and when we went down to ask for another room the lady at the desk was super argumentative. No pool or hot tub as shown is the hotel info I reviewed. Was told they shut it down during Covid and never restored them after. False advertising, not worth the money at all.

You must request your room to be serviced. I asked for clean towels and trash to be taken out but only received towels on table. Did not take old towels and did not take trash.

This was one of the worst hotel experiences I have had in my more than four decades of travel around the world. Not only is the property in bad condition, but the staff from the moment you walk in to check in, was not very friendly, unhelpful at all times and refused to address concerns when they were brought to their attention. While they did say, they do not offer housekeeping services on a daily basis and only do it on a request basis, even when I called to request service services more than 24 hours in advance they did not clean my room once during my three night stay. When I asked the manager on duty, Faith, she was not interested in apologizing, or making any kind of concession as I was checking out. I will now have to go to the trouble of formalizing this complaint to the Hotel operations manager, Joshua Ivey.