The St Ives Bay Hotel

Service: The staff is generally described as friendly and welcoming, contributing to a positive guest experience. While some reviews note occasional service issues, the overall sentiment is that the service is satisfactory and contributes to a pleasant stay.(based on 5 reviews)

Rooms are a bit run down and carpets definitely need redoing ,but lovely service,very welcoming and hospitable.price can be good depending on what days and season but overall a lovely little place to stay. It’s a 10 minute walk to the beach and 4 minutes from the train station

When I booked last 21st of Aug trip.com, I messaged the hotel if possible to arrange the two photos of the room that I prefer. I have sent them the photos of those two room. I asked them if I can have either of the two room I’ve sent as there were loads of room with same description (Double room with a sea view) but the apperance of the room were different. Trip.com was immediately contacted the property for my request. Trip.com received a confirmation from the hotel that they were granting my request and sent a confirmation from my end as well. I was really excited for my room as I chose the one with a sea view. But when I got there I wasn’t expecting the room that I got. There was no sea view that I was expecting. It turned out that there were miscommunication between trip.com and the hotel. But to give overall feedback for the hotel, the staff were all polite and friendly. They were so accommodating with your concern like when I borrowed a brolly to use it as it was drizzling day when we were there. There were a needs of improvement for the amenities like their public toilet (not so tidy, they should put some air fresheners), carpet (musty smell). The ceiling and windows were dusty. While the room we stayed in was a little bit tidy and clean. However, the electric fan was dusty. The toilet was fine but hand soap bottle was empty. The bathroom area has a tight space as well. When it comes to the location of the hotel, 5/5 as it was located near to all tourist attraction and restaurants by foot which was very convenient.