I really enjoyed my stay but it was slightly soured by the spa and fact that I was not really made aware that the better spa which they now call CLUB was £120 extra per day per person until I got there. That means that it was £700 a night if I wanted spa access and 1 evening meal, way more than the Grove. The hotel charges a very high rate anyway for a usual 4 star, so its expected to receive the higher-end facilities included that are pictured all over the website which was what made me book there. A bit of false advertising I think and that's why it felt slightly sour. Even no entry with paying for 2x massages at £260 which is way more than massages at a non-spa (and one massage was not good anyway, too soft and every time I asked for a bit harder with her hands as she barely touched me, she reminded me that I 'should have chosen a deep tissue, but I just wanted a firm Swedish and paying that she should have adapted). The staff overall were great and that's why I overall enjoyed my stay even with the spa issues and high prices overall, special thanks to Rachel on front desk who was very nice and helped me have a special stay for a special time.