Hyatt House Sacramento/Midtown

Fire alarm went off at 4am. Otherwise I really enjoyed my stay. All of the staff were exceptional and I really enjoyed my meal at the star lounge.

Definitely a comfortable, well-equipped place for a work trip, but would massively adjust my expectations if I were to go back. Booked a balcony room, which is a total misrepresentation. There is a balcony on the 6th floor that, technically, only two rooms should use, but are totally open to the public. There's a keypad next to the door which sort of implies that you need a key to open it, but nope. Someone could literally walk in off the street and enjoy that balcony. Not worth the extra spend, and feels intentionally deceptive on the part of the hotel. All the staff were incredibly kind and hospitable, but it seemed like they didn't have any managerial support. I tried to go to the restaurant for dinner one night and in 30 minutes all I'd received was a glass of water and was still missing a menu. The servers were definitely swamped, it was just clearly understaffed. I overheard other tables saying how they'd been there for 90 minutes without receiving food and I gave up and left. Front desk staff were often open mouth eating at the desk or watching television on an ipad at full volume. Housekeeping never came to my room once in my 3 night stay. I could go on, but you get the point. The hotel is fine, and I think with a little more top-down organization and staff support it would have felt like a great choice. Hopefully they'll iron things out down the road. Definitely don't book that "balcony" room though!

Booked this hotel b/c of it's proximity to my surgeon's office. All the staff I interacted with were gracious and on top of it. The room was newly renovated and very comfortable. The full breakfast, which was included, was very satisfying and the restaurant bar area is welcoming and the decor is elevated. Valet parking with unlimited in and outs was fine but others have complained about valet vs. self park. I preferred it. they have a handy app for you to alert them you need your car and it's ready for you when you get downstairs. I will definitely book here again when I return in March.

The place is in a good location and is in good shape. I did notice some minor little things with regards to cleanliness. The counters could have used a bit of a cleaning. The shower had soap residue that could have also been cleaned better. Other than that great.

Stayed for 2 nights for business. Newly renovated; historic building---with 2 fireplaces always running in the sitting rooms off the lobby; very cozy. Modern rooms with very nice showers! In great area in mid-town Sac---plenty of bars and restaurants to walk to. I would stay again.

Room was spotless, dining room not so much. I love this place though, highly recommend! It’s super cute and the location is unbeatable.

I would definitely stay here again!! Beautiful place! The staff was so friendly and accommodating! The star lounge was top notch food, drinks atmosphere amazing! The best continental breakfast we’ve had!

Was a little disappointed, our friends had the room next door to us and ours was much smaller with no kitchen and no couches. We booked at the same time just different sites, and the room descriptions were very similar. A little far from dinning but really nice hotel.

Stayed here for New Years. Parking is terrible! Parking meter across the street if you’re lucky to get a parking there. There is a parking garage across the street but it was closed so you had no choice then to use the vale which causes a car pile up on a main road. Room was clean but there was no ice on three floors, no water.