As first time visitors it did take some time to figure things out. While you are provided a concierge to assist, we only heard from ours at the beginning of our stay. It is all inclusive, but there were some limitations, and again, once we figured out a schedule, we were very happy! Property was clean and in general good condition. Food was outstanding, with buffet available and if you could make reservations (not available in some cases) to the 5 restaurants on the property they were very good. This was part of our figuring things out. Pool was nice and activities people were always getting people involved with games or exercise of some sort. There is some pressure to attend a sales event for timeshare, as well excursions. All in all we enjoyed the property and especially the food. As all inclusive, it is stated that gratuity is included, but we still tipped and it was accepted.