1271 Ranolf Street, Rotorua, Bay of Plenty 3010, New ZealandSee Hotel Details
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1 night
Reviews from Real Guests
6.3/10
96 reviews
Instead of simply averaging scores, we prioritise verified reviews and recent guuest stays, ensuring our ratings reflect the most reliable, genuine and up-to-date experiences.
Verified reviews
Location7.3
Amenities5.9
Service5.7
Cleanliness6.2
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All reviews(96)
Positive reviews(8)
Reviews with photos/video(1)
Clean pool(3)
Negative reviews(5)
Guest User
Standard Twin Room, Kitchenette, Ground Floor
Date of stay: Dec 2025
Solo traveller
1 reviews
5.0/10
Posted on Jan 19, 2026
Decrepit run down dive. Only half a dirty torn up curtain over west facing kitchenette window allowing the sun to heat the place up like an oven. As well as letting the neighbors have a good look in. No soap of any kind in the bathroom.
Shower head seals were shot and water sprayed over the curtain, up on the ceiling and was useless as intended. Pointed all this out to the on duty staff and no remedy of any kind was offered. Hole in the shower wall, moulding between bathtub and wall was separated, and mould was present. Brutal.
Will XZ
Deluxe Suite, Private Pool, Ground Floor
Date of stay: Nov 2025
Family
1 reviews
9.0/10
Great
Posted on Dec 30, 2025
It is convenient to thermal pool and everywhere
Guest User
Two Bedroom Family Apartment
Date of stay: May 2024
Family
2 reviews
9.5/10
Amazing
Posted on Jun 4, 2024
I liked the warm room and the swimming pool, where I was able to see the stars in the night sky.
Guest User
One Bedroom Family Apartment
Date of stay: Apr 2024
Family
1 reviews
5.0/10
Posted on May 14, 2024
The large pool outside was not heated it was freezing 1 out of 2 mineral spa rooms were not accessible due to a broken window and glass in the pool had i known this i never would have booked we booked here especially for the heated pool.
Maureen the adventurous
Two Bedroom Family Apartment
Date of stay: Mar 2024
Travelling with friends
8 reviews
8.0/10
Very good
Posted on Apr 18, 2024
The motel building is a bit old, so it looks like dirty. The bath towels are old as well. The bath mineral water looks dirty as well, so didn’t go in.
My friend knows the owner, so it should be a good stay.
Guest User
Two Bedroom Family Apartment
Date of stay: Feb 2024
Family
1 reviews
2.0/10
Posted on May 2, 2024
The place was disgusting and falling apart. Spiders making homes in the oven and in the corners of the rooms, shower/bath had mold growing around the tub, bed covers had some kind of stains on them, the thermal pool looked like it had never been maintained. We will NEVER book or recommend this place EVER!! STAY AT YOUR OWN RISK!!
Guest User
Date of stay: Oct 2024
Family
2 reviews
4.0/10
Posted on Nov 4, 2024
This is a really bad motel.
(1) The lights wouldn't turn on in some rooms.
(2) The Wi-Fi was slow.
(3) The shower clasp was loose and couldn't be fixed.
(4) The outlet in the bathroom didn't work.
(5) The heater wouldn't turn on, even on cold days.
(6) There was blood on the bedspread.
(7) The manager wasn't there even though I arrived during reception hours.
(8) The manager wasn't there even after 8am, so I couldn't return the key.
(9) It said there was a natural hot spring, but in fact the facilities were unusable.
It's strange that they're still open when there are so many problems.
It's a breach of contract, especially since I made a reservation because it said there was a natural hot spring, but there wasn't one.
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Anonymous User
Two Bedroom Family Apartment
Date of stay: Mar 2024
Travelling with friends
4 reviews
10/10
Outstanding
Posted on Apr 30, 2024
The room is clean and tidy, very comfortable, suitable for two families or a few friends to stay together, it is worth recommending. I hope to have the opportunity to stay here again next time.
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huangbo2008
Two Bedroom Family Apartment
Date of stay: Jan 2024
Family
34 reviews
10/10
Outstanding
Posted on Feb 23, 2024
The motel is located in the city center and is convenient for travel. The boss was very enthusiastic and introduced a lot of useful information. Thank you again!
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robotE
Date of stay: Jan 2024
Family
3 reviews
2.0/10
Posted on Feb 19, 2024
I can only say it was a disaster. I was shocked when I returned to the hotel at 10 o'clock after participating in the event. If the child hadn't fallen asleep, we would have changed rooms that night. Ctrip marked renovation in 2023, which is not an exaggeration to decorate a hotel in the 1980s. There were all kinds of flying insects on the bed and on the sink, and there was no hot water for half of the bath. I will pursue the responsibility to the end and require Ctrip to refund and compensate. The cover is seriously inconsistent with the actual situation. Domestic tourists must not make reservations and worry about their journey.
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denniszyang
Two Bedroom Family Apartment
Date of stay: Apr 2024
Travelling with friends
9 reviews
10/10
Outstanding
Posted on Jul 28, 2024
The room is very nice and the transportation is very convenient.