Rosemead Hotels & Accommodations

It is full of Chinese elements, the stay is very comfortable, and the breakfast is simple and sufficient. Los Angeles is relatively large, and it takes more than 20 minutes to go anywhere. This hotel is in a perfect location to go to the desert outlets! There are many Chinese restaurants nearby!

The location is relatively good. It is very close to the Chinese area. You can find a lot of delicious food nearby. The hotel can only say that it is worthy of the price. It is understandable that it is much more expensive than usual on weekends.

I have written about this hotel chain various time before and I will continue to do so only because they are the Best Hotel Chain. I look at them as a business partner because of them taking care of me I’m able to do what I need to with my clientele and that to me is worth more than anything else. In business you are only as good as you are able to keep your clients happy and Hilton makes it super easy for me to keep my clients very happy. Thanks again to all the staff at this Doubletree in Rosemead location for all your courteous and professional help. I’ll be back real soon

The location is next to the expressway, the traffic is convenient, there is a gas station next to it, the room is comfortable and the room is very convenient. This is worthy of praise. There is a buffet next to the hotel, often go to eat, very good.

Everything is fine. But there is only one paper cup for both of us to share. This is the only hotel for my trip that has no coffee pot in the room. It was very unpleasant to stay.

The front desk service of the hotel is good, but the hygiene condition is not very good. The bed sheets were not changed even after staying for 5 consecutive nights. When booking the hotel, the destination tax was clearly included, but when checking out, I was still charged 30 US dollars per night. Ctrip customer service promptly refunded me (according to the real-time exchange rate) Parking costs 60 US dollars a night. We parked in the parking lot behind the hotel. If you park before 12 pm until the next morning, you need to pay 40 US dollars. You can choose to park after 12 pm until the next morning. Then The price is $20. I have to say that parking in downtown is really expensive. The security around downtown is not very good either.

Chinese area, convenient

Very convenient, the front desk can speak Chinese, and the service attitude is enthusiastic. There are supermarkets and restaurants nearby. It is really good. One of the big sisters at the front desk recommended me many places to go around. The people are very friendly and praise.

Didn't think this would actually be good and comfortable. Had a king bed room, it was spacious, big, and even had a seperate room like design for the kitchen (refrigerator, microwave, sink, and a stove). Although by the road, didn't hear a sound once the windows are closed and AC turned on. Stayed for 4 nights, had housekeeping come in everyday to clean. The only drawback- breakfast. it's a small check-in lobby, and is served with coffee and small food item, hopefully will get better.

Could easily be zero stars. Original room was 93 degrees upon check in, the air conditioning unit was poor by anyone's standard, we asked to switch rooms. They did not offer to come get our bags, or move us to a new room so we brought our luggage back down to the front desk. We were then given a second room. Again, no offer made to accompany us and see if the new room was up to standards. This room was 92 degrees upon entry. After a second phone call, they sent up staff to change the filters on the AC unit. That team told us the AC was functioning well and blowing cold air (it was blowing cold air as if you had a few ice cubes in your mouth and blew on my neck) and to use the blackout curtains (after a sort of condescending explanation of what blackout curtains do) and give it some time for the AC to work. We went out to dinner for about two hours and came back to a nice cool 87 degree room. We once again took our belongings back downstairs. We were then told by the front desk staff that since we booked a room with a king size bed all of those rooms faced the sun and would all have similar problems (why would that be an acceptable answer?) and they could do nothing more for us since they accommodated us once already. I had no idea their idea of accommodating someone was to put them in a room with the same problem that the previous room had but what do I know, I am not in the hospitality industry. We were then told that the hotel was completely booked so no further ”accommodations” could be made. We asked for a refund and this is the first time they reacted with some conviction, they were happy to let us leave. Must be nice to be able to turn away business. At no time were there any apologies, any remorse, just matter-of-factly let us leave. My wife and I don't argue or yell, we never feel its worth it, but we left angry and hotel-less on a Saturday night in Los Angeles. We scrambled to find a new hotel but the damage was done, they took our entire Saturday away from us, which no refund could ever compensate for, they temporarily took our joy to be in town on our own as we are parents and do not get much time away. We did take our business elsewhere, to a Hilton, they seem to understand that to relax you need a room that is slightly cooler than a sauna. We were able to salvage the remaining days of our trip. Also the elevators at the Freehand are old (charming?) and constantly in use because of the rooftop bar so it took us waiting for a few packed elevators to get up and down to the hot AF rooms which probably added to our level of frustration. But it was mostly the Sahara like environment of the hot room. Did I mention the rooms were hot? Also maybe use a free hand to open a book on what hospitality looks like, I think your staff may be surprised. (see what I did there?)