The hotel is old and in need of renovation and investment. It doesn't reach four stars in any way. The service depends on the staff that assists you. Some few are very helpful, others the opposite. The logic of some things is not understood, for example, the indoor pool is open on Fridays and Saturdays until 8 p.m., the rest of the weekdays it closes at 6 p.m. Unfortunately it was the only pleasant place since they were windy days and you couldn't go to the beach. When I asked why they wouldn't have it every day until 8pm, no one could give me a reason. I filed a formal complaint but no one answered me, and it was probably because they don't care. Most of the staff are temporary staff and it shows. You are not going to eat quality products either. The attention there is not good either. The rooms are noisy and with the idea that the tourist must be happy and entertained, the music or whatever show is played at high volume until after 12 at night, the rooms that face the pool have to suffer that lack of consideration. For the locals it will be acceptable, but obviously it is not for everyone who stays there. It is not a cheap hotel, and if they do not improve all aspects of service provision and facilities, they will lose customers until they disappear. El hotel es antiguo y en necesidad de renovacion e inversion. No llega a cuatro estrellas de ninguna manera. El servicio depende del staff que te atienda. Algunos pocos son muy serviciales, otros, lo contrario. No se entiende la logica de algunas cosas, por ejemplo, la pileta de interior esta abierta los viernes y sabado hasta las 20 hs, el resto de los dias de semana cierra a las 18. Lamentablemente era el unico lugar agradable ya que eran dias ventosos y no se podia ir a la playa. Cuando pregunte porque no la habrian todos los dias hasta las 20, ninguno me supo dar una razon. Presente un reclamo formal pero nadie me contesto, y seguramente sera porque a nadie le interesa. La mayoria del staff son personal temporario y se nota. Tampoco vas a comer productos de calidad. La atencion alli tampoco es buena. Las habitaciones son ruidosas y con la idea que hay que alegrar y entrener al turista, la musica o el espectaculo que sea lo ponen a alto volumen hasta mas alla de las 12 de la noche, las habitaciones que dan frente a la pileta tienen que sufrir esa falta de consideracion. Para los locales sera aceptable, pero obviamente no lo es para todos los que alli se alojan. No es un hotel barato, y si no mejoran todos los aspectos de la provision del servicio y las instalaciones, van a ir perdiendo clientes hasta desaparecer.
11 Reviews