Sheraton Guangzhou Hotel completed an extensive renovation following the transformed Sheraton concept in 2022. Located in the heart of Guangzhou's CBD, the hotel is connected to shopping malls, such as TEEMALL, Grandview Mall, and Taikoo Hui. The hotel is right at the intersection of two major metro lines, Line 1 and Line 3, providing easy access to Canton Fair Complex and airport. Additionally, free shuttle service between the hotel and Canton Fair Complex is offered during Canton Fair period.The hotel's 445 newly renovated rooms are bright and spacious, with an emphasis on energy and personalised experiences. The hotel features an all-day-dining restaurant, Bene Italian & Seafood Kitchen, Yue Chinese Restaurant, and the hotel's lobby bar, &More by Sheraton. The hotel has 13 event venues, including a grand ballroom. Our valued guests can enjoy natural light in the fitness centre and executive lounge while overlooking Tianhe Sports Centre. The hotel offers a heated outdoor pool, making it the ideal place to relax.
"The hotel's location is absolutely perfect. The subway station exit is right outside, and TeeMall and Parc Central are next door.
Regarding the room assigned by the front desk – for me, it was a corner room. When I checked in, I specifically told the front desk I didn't want a corner room, and they insisted it wasn't. Later, I discovered it was indeed a corner room.
My main dissatisfaction is with the room's cleanliness. Upon entering, I found false eyelashes on the desk and the glass mirror. This is completely unacceptable for a 5-star hotel, which should ensure everything is spotless, not even a speck of dust. I also noticed the white sheer curtain had some minor stains.
Basic amenities like razors and mouthwash shouldn't require guests to actively ask housekeeping for them. The cleaning lady even told me, 'We only provide them if a guest requests them.' Seriously? This is a 5-star hotel. Regardless of whether a guest needs them or not, these daily essentials should be readily available in the bathroom.
The air conditioning in the room was also quite cold.
**The hotel also provides local phone numbers for international guests to place orders conveniently.** My only minor complaint is having to go downstairs to pick up food. The hotel should really consider using robots to deliver food directly to guests' rooms."