Baglioni Hotel Regina - The Leading Hotels of the World

We spent two weeks vacationing in Italy, visiting various cities. We stayed at the Hotel Baglioni for one night before our return flight. Upon checkout, we left our luggage at the reception, informing the receptionist that two of our travel bags were particularly important to us. These two bags contained new items, including a Birkin bag, designer shoes, and clothes. These were precisely the bags that were stolen. The staff tried to get us to leave and for two hours told us they had called the police. We eventually went and filed a police report ourselves. Unfortunately, the investigation has yielded no results. I strongly advise against staying at this hotel. Personal belongings are stolen.

Old hotel,

Unfortunately, the room we were given was very small and completely different from the pictures. Apart from the service, everything else was really bad. There was a faint smell of disinfectant in the room, and the curtains couldn't be drawn. It was a complete waste of money, and I was very disappointed.

The room smells like urine and the carpets and fixtures are old.

The room we stayed in was a deluxe room. The room size was 410, which was a little small, but everything else was satisfactory. We will stay here again next time, and hope that we will be upgraded to a more spacious room. In addition, the water in the room on the second day was only in small bottles, so we still hope to get large bottles of water. Everything else was satisfactory.

The service was very good, the attention was excellent and the breakfast was of very good quality.

The room facilities and hygiene are OK, the style is more Italian, and it does look historical. Unfortunately, the hotel staff initially gave me a room that did not match the booked room type, but after checking and reporting, they gave me another room. Overall, it's not bad, the location is good, the security is good, and the breakfast is OK. Just for your reference.

Very kind staff manager, gave us a room upgrade as it was lower than expectations, thanks again!!!