B&B Hotel Roma San Lorenzo Termini

The staff delivers exceptional service, while the rooms are praised for comfort and cleanliness. Guests appreciate the value for money and modern facilities. However, no specific disadvantages were mentioned.

I’m travelling a lot. I can say I never had a worse experience. I booked a twin bed for my friend and myself. Upon arrival, receptionist asked us to pay additional 74€. We were soaking wet as rain caught us. Despite asking them to give us room to change our clothes before sorting payment they wouldn’t do it. Coming to room was even worse disappointed. It was a double bed. Although the manager confirmed the booking for twin bed receptionist said it means only if they have them and they don’t. But this was never communicated that twin beds are subject to availability. Receptionist was rude and asked me to pay another 150€ to get a second room. Finally he gave me the room that was the only room on the roof. It was November and 1C outside. I was freezing. Air conditioning wasn’t working well and it was incredibly loud at night as roof had many ventilation outputs. It’s not too close to the centred and it’s 20 min from Termini. Just when I thought it can’t get worse. In the morning room phone was ringing. Receptionist was calling at 9am on Sunday to tell me I need to leave the room by 12!!!! Awful and outrageously bad experience and service.

Location and neighborhood was nice, place was clean, male staff were very helpful, female staff was unpolite tho when I was asking for room to be cleaned. In general I would recommend this place for stay.