Mercure Roma Corso Trieste Reviews

Hotel very nice and clean. The location is convenient to the city center and close to train stations.

The decor is really nice, with very pleasing colors. I absolutely loved the scent of the toiletries. Breakfast was also delicious, and the coffee was surprisingly good for a self-service buffet. The only downside is that the transportation is a bit inconvenient; you have to drag your luggage quite a distance after getting off the subway.

Superb and friendly, very very clean room!

The hotel staff asked us to check out at around 9:30am. However, the official check out time is 12:00. I am not sure why the hotel staff asked us to checkout so early while I am still sleeping.

The room is spacious and well-equipped.

I stayed at this hotel for two nights and had a very disappointing experience. The hotel is not located downtown. It is in a residential area surrounded by apartment buildings. Even with a window room, you are looking directly into someone else’s apartment, which felt uncomfortable. The location is not convenient at all. The biggest letdown was the air conditioning. Despite requesting it multiple times, the AC was never turned on. The staff said it was not their decision and blamed government rules. However, the hotel description clearly states, “Make yourself at home in one of the 101 air-conditioned rooms featuring minibars and LED televisions.” This was extremely frustrating, especially in such hot weather. Staying without AC was very uncomfortable. If this is truly a rule, guests should be informed in advance. A message during booking or a clear notice at the hotel would help people prepare. Unfortunately, this shows a lack of professionalism for what is marketed as a high-end hotel.

The location is great and the service was good. We had an issue with our room, and the hotel staff did their best to solve it. When they couldn't solve it, they transferred us to a different room the next day. In general, the hotel is very clean, with excellent bedding and an amazing breakfast. We recommend staying in this hotel.

I chose two separate beds, but in the end I got a room with one bed. I don't know if it was the hotel's fault or the booking service's, but I didn't bother to sort it out when I checked in, because I didn't want to ruin my relationship with the hotel.

Great staff

If I could give it a 0 out of 10, it would be worth it. A lucky break for those wanting a guesthouse experience! I've never stayed in such a terrible so-called four-star "hotel." 1. The main entrance was closed, blocked by dusty plants. You had to carry your luggage down a side street and stairs to enter through a side door. When I asked the front desk if I could use the luggage lift, the female receptionist coldly refused to offer any assistance. 2. Remote location: 2.1 Far from tourist attractions. Each taxi ride involved going through a long tunnel to reach the center of Rome's old city, costing between €16 and €26. 2.2 Deep in a residential area, in a narrow alley, far from the main commercial streets, making it extremely inconvenient. It takes more than ten minutes to walk to the subway, bus stops, and shops. 3. **Uncompromising mentality, no room for negotiation, no refunds:** My heart sank when I arrived at the hotel lobby, and the other half sank when I saw the room. The room was as basic as a guesthouse, with rudimentary facilities and dim lighting. We urgently contacted Ctrip to communicate with the hotel. Our booking was "free cancellation before xx time," and we initially requested a free cancellation from the hotel. Ctrip refused, so we assumed that paying the cancellation fee would get us a refund and allow us to leave. However, after Ctrip contacted the hotel again the next day, they still refused to cancel the booking; we could leave on our own, but there would be no refund. It was completely non-negotiable. 4. Inconvenient and expensive transportation: The next morning, we wanted to go to the Colosseum, but after trying to use Uber for half an hour, no one accepted our request, and we couldn't find any taxis. Before arriving, we were told there were pickpockets in the subway, so we hadn't planned to take it. However, we had no choice but to walk for over ten minutes in the scorching sun to catch the subway. Moreover, taxis in Rome are extremely expensive. From the moment we left the airport, Uber showed a price of 80+ euros, and every subsequent taxi ride started at 13 euros. A six-minute ride from the train station cost 13.8 euros, and this was the cheapest trip we took in all these days. 5. Room facilities are basic and hygiene is questionable: 5.1 The booking stated a double bed plus a sofa bed, but it was actually two single beds pushed together. Even the mattresses were two single beds, plus a real sofa covered with a thin sheet. I felt itchy all over every night while sleeping in the blankets and had to scratch constantly. 5.2 There was no ceiling light in the room; only two bedside lamps and a floor lamp provided illumination, making the room pitch black. 5.3 The bathtub was very high, making it inconvenient to get in and out, and the corners were moldy; the toiletries were a shampoo and body wash combo. 5.4 Toilet paper, toilet paper capsules, and coffee were not replenished promptly; in fact, there were no coffee capsules upon check-in, and the front desk claimed it was our problem. 5.5 The toilet was not cleaned with detergent and had an odor. 5.6 The toilet wall leaked, and water from the toilet tank spilled all over the floor. 6. Unreasonable and incompetent front desk staff: The front desk staff always said they couldn't make decisions and had to wait for their supervisor, but their supervisor was always on vacation and not working. At night, you couldn't even get a pack of tissues, and their attitude was cold and they avoided guest issues. 7. Unbelievable behavior from the cleaning staff: 7.1 We stayed five days and only called for cleaning twice. The first time, the housekeeper left the toilet brush on the toilet—was he implying we had to clean it ourselves? We've never seen a hotel do that before. 7.2 The second time, we were even more shocked. All three of our neatly arranged slippers were messed up, scattered everywhere, and one was even missing. We had to push aside the sofa to find it. Overall, it was speechless and frustrating to pay over 2200 yuan a night and receive such treatment. Our hotel experience in Italy was extremely poor.

The room was larger than expected, and they replenished bottled water daily, which is quite good compared to other hotels in Europe. The room was also very clean; although the building was old, it had been renovated. The only drawback was that the hotel lobby was on a slope, making it a bit inconvenient to drag luggage up and down several steps. The elevator to the rooms didn't require a room card.

Everything was great, the food was good, the rooms were very clean, everything was great

Overall, I had a good experience at this hotel. Because it wasn't on a main street, it was quiet at night. Transportation was also convenient, with bus stops in all directions, allowing me to reach various attractions in the city center within half an hour.

The hotel is a little old, but the room was kept clean. The room was very sunny, with sunlight streaming in nicely in the morning, but there were few lights installed, so it was very dark at night, which was a bit inconvenient. As it's in a residential area, there aren't many people around at night, but I felt safe there. There is only one type of soap in the bathroom (shampoo, conditioner, body soap), so I strongly recommend bringing your own if you are concerned about this.