Sofitel Roma Villa Borghese

Sofitel Hotel 🏨 is very clean, with good facilities and a good environment; the breakfast is delicious, and the restaurant staff are polite and considerate, and keep smiling; unfortunately, I don’t know what’s wrong with the staff of Sofitel Hotel 🏨 in Rome, Italy? The worst attitude among all the five-star hotels I have ever stayed in. The hotel staff never open the door for the guests at the door (according to observation, it’s not just us), and the chat content is full of impolite and dirty words 🤬, the quality is shocking, the attitude is speechless, impolite, inconsiderate, and unserviceable, and they don’t know their work content and work attitude. Is it that Sofitel Hotel 🏨 in Italy 🇮🇹 does not hire qualified personnel? Or is the company not responsible for employee training? Or is the company’s salary not satisfactory? Or is the staff of Sofitel Hotel 🇮🇹 in Rome, Italy like this? (Other staff of the hotel in Italy 🇮🇹 who stayed there were polite!!!) Or are these Sofitel Hotel staff who come to work specifically acting as God? Just for your reference.

Renovated hotel with fantastic views of Rome from the rooftop bar, which doubles as a restaurant/breakfast spot. Very friendly staff. The equipment is appropriate for a 5-star hotel, the quality of the food is more like a 4-star level.