Guest User
September 26, 2022
When I arrived I found the establishment under construction!!!! (I attach photos) which was never notified to me before (Neither in Booking). In addition to the mess, dirt and NOISE of the construction site, the common areas (Terrace, which is the main photo and attraction on Booking) were closed. When I asked how they could sell the rooms at a normal price and without warning anything about the situation, they answered (cynically) that it wasn't such a big deal since it was only a few days and they couldn't modify their page just for that (I clarify that shortly after doing My reservation was contacted by the establishment urging me ((something that had never happened to me)) to confirm the payment through a link that they sent me, for which we exchanged several messages via WhatsApp, however at no time during all our communication did they notify me nothing about the situation. BUT THE WORST IS MISSING: several hours after checking in, they sent me another WhatsApp warning me that the next day there would be a power cut from 8:30 a.m. to 4:30 p.m.!! I did not leave I was astonished! I asked how this could happen and they told me that it did not depend on them, that it was a general cut in the area for work and that THEY HAD JUST BEEN NOTIFIED, which seemed extremely strange to me. Later I checked that I had been blatantly LIED to I found all over the block (including on the wall next to the front door, the official signs notifying of the blackout 3 days before our arrival (I have photos of that too). In short, they charged me the full rate for a room in a "hotel" under construction, dirty, noisy, without common areas and without electricity for 8 hours and they knew all this in advance and omitted it. This to me is a SCAM!!!!!
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