Aloft Rogers-Bentonville

The overall design of the hotel was nice including the bar, but the food situation is a waste of time. They should not advertise to include breakfast for a fee. They give you a $10 voucher that you can either use for the gas station stuff or you can order a microwave sandwich / burrito. The room was small but very nice. The method of having the fewest workers possible in the lobby really doesn't work.

If you’re going to allow pets, and it says so on my booking and online on the hotel website, then you should really let it be known that you only allow dogs. Instead of having to call your “ big boss “ to see if I can stay with my cat. Very disappointing when you get there and THEN you’re turned away. Update your staff, update your booking info and your website info. Will never stay at an Aloft again.

The staff was incredibly friendly and helpful, the entire facility was very clean and parking was fantastic.

The room was clean, but it was not the room we reserved. We were told that someone else also reserved our room so they had to give us a different room. However, the room was pretty big. The sheets on one bed had some yellow spots on it, but they appeared clean - just stained. Carpets and shower were clean. No microwave in the room, but there was a small refrigerator. No ice maker on the floors. They had some very limited pre-made ice bags in a freezer in the lobby. Breakfast was an additional charge so we did not buy it. The lobby and whole 1st floor had an extremely strong perfume smell, maybe from a cleaner or something? The room did not smell that way, but the smell was overwhelming in the lobby. However, all of that could be tolerated because of the price. The price was great, especially because the room appeared clean overall and the beds were comfortable.

Overall a great hotel, the employees were very nice and accommodating. The room was nice with a large shower with good water pressure. What needs improvement for me is facilities for bike parking. The property is connected to a bike trail that leads to Razorback Greenway, making it an excellent location for those coming to bike. However, there are no bike racks or dedicated bike parking areas. The staff allowed us to park our bikes by the pool, but bike racks would be a huge improvement.

Kristi was amazing she went above and beyond for us at a very stressful time while we were displaced due to electrical fire issues in our home