Tru by Hilton Rocky Mount

When I arrived at the front desk to check in, the staff member assisting me was a very soft-spoken young man, and it was difficult to hear him. After providing my name, he asked, “You had the handicap accessible room, right?” I confirmed that I did. He then informed me, “I’m sorry; we’re all sold out.” When I asked when they sold out, he said, “Today.” He went on to explain that the reservation I made for a room with two double beds could no longer be accommodated and that the only remaining option was a single room with one king bed—no pull-out, no alternative arrangements. After a five-hour drive and arriving after 9:00 PM, this was extremely disappointing and unacceptable. We had no choice but to take the room, which forced one person in my party to sleep on the floor. I’m struggling to understand how a hotel can sell out of rooms that were pre-reserved. This experience was frustrating, inconvenient, and far below expectations.

We travel many times during the year and this our 1st staying at the hotel. We found the hotel very clean and the staff outstanding-from check-in, breakfast staff and check out at front desk. We will definitely stay at this hotel again!!

It is a clean, pet friendly hotel with helpful staff. Power went out in the morning so breakfast was limited.

Room was clean, check-in was very quick and I didnt hear a peep from any of my neighbors.

The room was not what I was expecting no microwave. The bed was horrible the pillows on the bed was really flat.

Smelly sheets,like they weren’t changed. Also refrigerated was full of gross foods from previous occupants. Very disappointed