DoubleTree by Hilton Hotel Rocky Mount

Offer to move to cleaner room. Explained that room entry for maid services would be done on request because of Covid protocols, but not told this unit after complaint about dirty tile incident.

I loved everything about my stay, but the check-in staff (Erica and the woman in training) were not very welcoming or trustworthy. However, the staff I interacted with during my stay and at check-out (Kendra and Melissa) were very kind and pleasant. Overall, I enjoyed my experience.

Staff was friendly. Everyone spoke even as walking by in the hallway. My stay was quiet and the smell of my room was refreshing. The bathroom wasn’t clean which confused me bc everything else was on point. I couldn’t wait for staff to clean it bc I had an event to go to and I needed the bathroom so I cleaned it myself with some stuff I brought.

Very dated room. Several things could use repair. Ice machine on my floor didn't work. Workout gym under construction.

The safety lock on my room door was broken. It was obvious it had been forced open in the past. Lights were burned out in the outside area making it dark and it felt unsafe. The bathroom shower curtain was not waterproof. The non-smoking room smelled. Not a pleasant experience.

The bathrooms are rusted in the bath and sink areas the bedroom walls are peeling and look bubbled