Catherine A
November 24, 2023
We stayed for 2 nights in a Family Room adjacent the highway. Due to the proximity to traffic lights (& stopping traffic), the traffic noise was quite bad even with the window closed. Seemed to be little soundproofing. The wall mounted AC unit was also very loud when on the cooling function, and at times made loud scraping/turning noises continuously. I suspect it was in need of a service. When I reported this to management, I was basically told "the sound of the AC is better than listening to the traffic noise" and "it's a wall-mounted AC unit, and so it's going to be noisy". I feel like my bad experience was basically downplayed and dismissed and my comment about servicing the AC unit (for the next person's comfort) didn't seem to be taken on board.
The room was relatively cheap, and I am thankful for that, but given my experience I am not very keen to stay there again.