Charles
November 13, 2025
The room and price were good. This was my 2nd stay. During my first stay in early October my toilet overflowed. I just fluched it once.It was pure clean water. It did overflow into the hall. I told the desk clerk immediately. He got a plunger and I unclogged it. So much for the " help ".
On this last stay, i was checking in, I had already paid for a 5 night stay. Upon talking to the Manager Amanda she said " About the room damage" I asked her what room damage. She said the toilet overflowing. She said I had done it deliberately and that I didnt tell the clerk immediately. I did.
She actually argued with me but i was pretty firm. She threatened me with canceling my reservation.
I couldnt afford to get a room elsewhere. I was the bigger person and played " nice " for a bit.
After that I was made to feel like an outcast. Bad looks from all. Not speaking to me.
I was there in Rochester, MN to go to the Mayo Clinic. I am very sick and have a couple of life threatening issues. I didnt need or appreciate the treatment from Amanda the Manager or the other employees. I did later file a complaint to Wyndham. They understood and apologized. I was supposed to get a call from Wyndham but never did.
If I had a choice I wont stay there again. Like I said Im pretty sick and am not in the mood for junior high like attitude.
