Hotels near Passeio Ernesto Nazareth, Rio de Janeiro

The environment is good. Good, good, good, good, good, good, good, good, good, good, good, good, good, good, good, good, good, good, good. The environment is good. Good, good, good, good, good, good, good, good, good, good, good, good, good, good, good, good, good, good, good.

Super pleasant service, clean and very comfortable rooms. Congratulations to everyone involved!

We were given the worst room in the hotel to start with. No window, small double bed… after we complained they moved us to a slightly better room but on the first floor with a window overlooking a car park... There were various issues throughout our stay, such as, the inconvenience of moving rooms, carrying our heavy luggage around. Also, we asked to add one extra day (a 5th day) to our booking. But on the 4th day the key card stopped working because it had not processed through their system that our stay had been extended so we could not get enter our room. So that was another trip downstairs to join the reception queue to try sort it… The breakfast was good, there was a selection of 4 natural fruit juices and the food never ran out and was always fresh. The swimming pool was small and they had a 1 hour slot booking system if you wanted to use it. The pool was crowded; there were people drinking beer in the pool and the water was a bit dirty and too warm. There weren’t enough sun loungers for everyone despite the booking system. They give you beach towels but make sure you know you will be charged if the towel is not returned to them. Checking out was a problem too. Our Uber was almost there to collect us and the hotel staff said they needed to check our room before we could leave, to see if we had consumed anything from the fridge in the room. I paid for the outstanding charges and I told them we hadn’t consumed anything and any issues please call, and I left. She gave me a look as I was leaving as if I was doing something wrong. Finally, I am still waiting for the reimbursement of the deposit I had to pay (500 reais) at check in - it’s now been 3 weeks. While we were there, I heard a couple at reception complaining about their car - the car park at the hotel was apparently full and the owner did not want his car to be parked elsewhere. Oh and lastly: I would say good evening to staff at the front door every time I walked past and NOT ONCE was I greeted in return.

I stayed there for five nights in January 2020, and have only good things to say about the hotel. Nice and clean room, good food in the restaurant, friendly and helpful staff (with good advices about where to go - and not to go), great location (400 meters from Copacabana beach and across the street from Cardeal Arcoverde metro station) and in a pretty busy and safe part of the city, with many shops and restaurants. Not too expensive rooms. They can also offer transport to the international airport for 25 real. That's much cheaper than taxi!

The hotel is very good, it is very good, it is very good, it is very good, it is very good, it is very good, but it is not very good, it is very good, it is very good, it is very good, it is very good, it is very good, it is very good, it is very good, it is very good, it is very good, it is very good, it is very good, it is very good, it is very good, it is very good, it is very good, it is very good, it is very good, it is very Room: Wi-Fi worked only when we approached the door or you had to go down to the reception. Old, very old and sleeved beds and beds. Clean but sleeved and broken. Towels: very used, with some sleeves. It's time for them to make a complete renovation. It's the basic thing that is asked for a 3-star hotel. Cleanliness: very light, upstairs. A bad breakfast: abundant, missing more variety of fruit, with everything Brazil has was scarce. Excellent staff. Mobile: old, with little maintenance. Time of replacement. nice: on the head of bed there were the beads of light, i.e. when you wanted to sleep with the coat you took the light without wishing. The hotel was very comfortable and very comfortable.

Hotel with excellent location, very good service since reception, room service and cleaning service. The room with great cost benefit, but only the availability of parking vacancies (but the team was careful and arranged a vacancies for the car night). If you have another event in Niteroi, I will want to repeat that choice. The food was fat and tasty, room with noise-free windows and king bed. I recommend, surely

It was a reservation over the hour, I called asking if I had reservation the girl was super careful with me, they received me very well it was perfect, my daughter loved everything, every detail. The only thing she wanted to go to the pool more she was in work, we promised her that we would come back and we're sure we're going.

The reviews said that this hotel had good customer service. That is, of course, if you do not have to deal with receptionist Porfirio Fonte. My wife and I booked this hotel for two nights. We made the reservation over the phone and asked if we could do an early check-in. We were told to call the day of arrival to check if there were rooms available. We called and we were told to head to the hotel since there were rooms available for early check in. When we got to the hotel, receptionist Porfirio Fonte asked for the name in the reservation (it was under my wife’s). Without even looking at us, he told us that we needed to check in online and pointed at a QR code. Mind you, the reception was completely empty, but he did not want to help us (we were having problems with the internet connection). After we finished, he told us that there were no rooms available for early check in “for the rate we were paying.” We explained to him that we called the hotel, and we were told that there were rooms available. He did not want to hear it. He insisted that he did not have any rooms available at the price we were paying. However, he told us that if we wanted to upgrade, he will give us a room immidiately (basically, he was trying to push us to upgrade). I do not know if this is company policy. If it is, the hotel should put a warning when it offers different rates, for example: “if you choose the lowest room rate, we will look down on you and disrespect you.” I asked the receptionist for his name, and he ignored me completely. After the third time, he finally told me his name. He needed my ID, and even though I was standing right in front of him, he asked my wife for it. I complained to him and told him that he did not have to treat us like that. In a very threatening manner and practically yelling at me, he asked me “if I had a problem with him.” Once again, I tried to explain to him that we called the hotel, and we were told that there were rooms available. I understand that mistakes can be made and perhaps the person over the phone gave us the wrong information. All receptionist Porfirio Fonte needed to say was: “I am sorry, you were giving the wrong information, but I will try to get you a room as soon as one becomes available” (you know, Customer Service 101). But, I guess being professional was too much for him as he went on about our hotel rate. After much insistence, he finally told us that if a room becomes available before 2 pm (it was 11 am), he will give it to us. We asked him if he could call us to let us know, but he refused. Instead, he told us to call the hotel. At that point, and based on the way receptionist Porfirio Fonte treated us, my wife and I concluded that: (1) There is no way he is going to give us a room before 2 pm; and (2) He is going to give us the worst room he has. When we arrived at 2 pm, there was a long line at the reception. We had the opportunity to observe receptionist Porfirio Fonte in action. He did not ask any gues

Even tho I had problem with luggage, Cassia from Tryp Hotel in Rio has been wholesome and amazing person to help ne find out everything qbout luggage and she is amazing worker and her kindness,nxt lvl

A localização é ótima. O hotel possui uma boa estrutura porém observa-se que a manutenção não está em dia. O atendimento da recepção já foi melhor. Acredito que excepcionalmente no sábado houve uma falha. Porém nada que torne a experiência ruim. O hotel continua sendo uma excelente pedida. Mas, devem se atentar nos detalhes que sempre ganham o cliente.