Guest User
February 16, 2024
They are thieves who stole our money and didn't want to give it back. We entered this hotel, if you can call it, it smelled terrifying. They make us pay for the entire stay immediately because they tell us it is their policy without invoicing. When we enter the room we find: dirty, bed with holes in the sheets, bathroom in poor condition, floor as if some animal had peed on it. When after less than 5 minutes we go down to explain that it wasn't the case there were no hygiene standards for staying in that hotel for two nights, they refuse to compensate us, actually thinking it was intimidating they called the police who agreed with us. In front of them they assure that we will be reimbursed for the IBAN but they blocked our calls and did not respond to our emails. Luckily I recorded everything and I am proceeding through legal channels. In addition to stealing our money, they also ruined our weekend.
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