Novotel Reading Centre

Novotel Reading Centre Reviews

Novotel Reading Centre

25b Friar St, Reading, Berkshire RG1 1DP, United KingdomSee Hotel Details
Novotel Reading Centre
Novotel Reading CentreNovotel Reading CentreNovotel Reading Centre
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Reviews from Real Guests

8.9/10
Very good
117 reviews
Verified reviews
Location9.3
Amenities8.5
Service9.0
Cleanliness8.9
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All reviews(117)
Positive reviews(115)
Reviews with photos/video(25)
Close to train station(19)
Clean pool(16)
Great swimming pool(16)
Easy to get around(16)
Delicious breakfast(13)
Convenient location(13)
Large rooms(10)
Parking difficult(6)
Negative reviews(2)
Anonymous User
Standard Family Room
Date of stay: Feb 2026
Family
106 reviews
10/10
Outstanding
Posted on Apr 16, 2026
Every staff member at the front desk was excellent. They had my room reserved and ready for me, so check-in was instant! The housekeeping staff was very responsible, cleaning the room promptly every day. The location is perfect, right in the center! The train station and shopping malls are all nearby, providing every convenience.
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Guest User
Standard Family Room
Date of stay: Jan 2026
Couple
2 reviews
8.0/10
Very good
Posted on Feb 17, 2026
Room spacious and well-designed, but sad wear and tear. After long flight was looking forward to hot soak, but bath lever didn’t work and tub didn’t drain readily. Hand soap empty or dispenser didn’t work. Toilet door wouldn’t shut properly and ventilation didn’t work either - not a great combination. Reported all to reception but didn’t get the impression anyone cared. Guess they have a captive Heathrow audience.
Guest User
Standard Family Room
Date of stay: Dec 2025
Travelling with friends
1 reviews
10/10
Outstanding
Posted on Feb 2, 2026
Easy check-in And out. Friendly staff. The only drawback was the Resteraunt was fully booked for the weekend
Response from Property: Dear Valued Guest,Thank you for your positive feedback regarding your recent stay. We are pleased to hear that you enjoyed the easy check-in and our friendly staff. We apologize for the inconvenience regarding the restaurant's availability and appreciate your understanding.Kind Regards,Toni TolentinoFront Office ManagerNovotel Reading Centre
Guest User
Standard Family Room
Date of stay: Mar 2026
Family
12 reviews
8.5/10
Very good
Posted on Apr 6, 2026
Reasonable price. Excellent staff and breakfast
Response from Property: Dear Valued Guest,Thank you for your kind feedback regarding your recent stay. We are thrilled to hear that you found our prices reasonable and enjoyed the excellent service from our staff, as well as our breakfast offerings. We look forward to welcoming you back in the future.Kind Regards,Toni TolentinoFront Office ManagerNovotel Reading Centre
Guest User
Standard Family Room
Date of stay: Mar 2026
Business traveller
1 reviews
10/10
Outstanding
Posted on Apr 26, 2026
Had a pleasant stay at Novotel Reading Centre. Great central location, clean rooms, comfortable stay and friendly staff. Convenient for business travel and family stay. Overall a good experience.
Response from Property: Dear Valued Guest, Thank you for your kind words regarding your recent stay at Novotel Reading Centre. We are delighted to hear that you enjoyed our central location, clean accommodations, and friendly service. Your positive feedback is greatly appreciated and motivates our team to continue delivering excellent experiences. Kind Regards, Toni Tolentino Front Office Manager Novotel Reading Centre
Guest User
Standard Family Room
Date of stay: Feb 2026
Family
1 reviews
10/10
Outstanding
Posted on Mar 30, 2026
Location- was walkable from station, town centre, Oracle shopping centre which has Vue and Bowling Service- Staff were very friendly. Toni, Nicola, Daniel- were fab. They helped me store my special medication. They have facility for keeping luggage after checkout which was very helpful Amenities- Swimming pool, steam, sauna, gym onsite with full access with room booking. Towels available at no extra cost at the facilities. The showers were broken/ no hot water. So we used room showers for bath after using the these services. Room- was beautiful and clean with lovely large screen smart tele. There was a locker and small mini fridge in the room with tea/coffe bar, iron with iron board, hair dryer. They also provide tap water from front desk for tea etc. There was a bath and shower both! The toilet and bath did not have locks- but I was in with my kids- so worked fine. One bedside light switch was broken- but didn’t need to use this. The room temp was rather warm- front seat kindly lent us a big table fan- which was very helpful. They have bar and restaurant- we didn’t need to use these. The
Response from Property: Dear Valued Guest,Thank you for taking the time to share your experience at Novotel Reading Centre. We are delighted to hear that you appreciated our excellent location and found our staff to be friendly and helpful. Your kind words regarding myself, Nicola, and Daniel will certainly be shared with them as they exemplify our commitment to customer service.I am glad you enjoyed the amenities we offer, including the swimming pool, steam room, sauna, and gym. However, I sincerely apologize for the inconvenience you experienced with the shower facilities. Your feedback is valuable, and we will take it into consideration for future improvements. It is great to know that you found your room to be beautiful and well-equipped. I appreciate your comments about the room temperature and the bedside light switch; we will ensure these are noted for our maintenance team. We aim to provide a comfortable stay for all our guests and your insights help us achieve that.Thank you once again for your feedback, and we hope to welcome you back soon.Kind Regards,Toni TolentinoFront Office ManagerNovotel Reading Centre
Anonymous User
Standard Family Room
Date of stay: Jul 2025
Business traveller
19 reviews
10/10
Outstanding
Posted on Sep 3, 2025
Clean room and free swimming pool entry for every hotel guest. Will stay in this hotel for another time.
Response from Property: Dear Valued Guest, Thank you for your kind feedback regarding your recent stay with us. We are delighted to hear that you enjoyed the cleanliness of your room and the complimentary swimming pool access. We look forward to welcoming you back in the future. Kind Regards, Toni Tolentino Front Office Manager Novotel Reading Centre
adg_bts
Standard Family Room
Date of stay: Jan 2026
Family
1 reviews
10/10
Outstanding
Posted on Feb 26, 2026
Staff are helpful. Location is very convenient to train station, shops and places of interest. Good selection of breakfast. Nice pool. Carpet in the room could do with a refresh. Aircon is not that cold. Sofa bed is springy but for the price and amenities it is ok. Overall good value and decent hotel.
Response from Property: Dear Valued Guest,Thank you for sharing your positive experience at Novotel Reading Centre. We are pleased to hear that you found our staff helpful and appreciated our convenient location and breakfast selection. We acknowledge your feedback regarding the carpet and air cooling in your room; we continually assess our facilities to enhance guest comfort. It is gratifying to know you found value in your stay overall. We look forward to welcoming you back in the future.Kind Regards,Toni TolentinoFront Office ManagerNovotel Reading Centre
Will-T
Standard Family Room
Date of stay: Jul 2025
Business traveller
9 reviews
10/10
Outstanding
Posted on Sep 3, 2025
Big room, clean bed and bath room. Smooth checkin. Very nice breakfast. Bar lounge was also brilliant. No cash payment.
Response from Property: Dear Valued Guest,Thank you for your wonderful feedback. We are delighted to hear that you enjoyed your spacious room, clean facilities, and smooth check-in, as well as our breakfast and bar lounge. We appreciate your understanding of our cashless payment policy.Kind Regards,Toni TolentinoFront Office ManagerNovotel Reading Centre
Guest User
Standard Family Room
Date of stay: Jul 2025
Family
1 reviews
9.5/10
Amazing
Posted on Aug 5, 2025
Great location for everything especially the train station. Bed comfy, sofa not so much. Biggest gripe toilet in room 322 detached from sink to wash hands after using the toilet. Pool sauna n gym great .
Response from Property: Dear Valued Guest,Thank you for your kind feedback. We are pleased to hear you enjoyed our location and facilities. We appreciate your comments regarding the toilet and sofa, which will be noted for future improvements.Kind Regards,Toni TolentinoFront Office ManagerNovotel Reading Centre
Caicaixingzoushouji
Standard Family Room
Date of stay: Dec 2025
Solo traveller
39 reviews
10/10
Outstanding
Posted on Apr 18, 2026
The front desk staff were friendly and provided excellent service, and the location was great. We had a pleasant stay. However, the desk lamp was faulty and kept flickering.
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Response from Property: Dear Valued Guest,Thank you very much for your high praise of our front desk staff and housekeeping services. We are delighted that you enjoyed the convenient location and efficient service experience during your stay. We look forward to your next visit!Sincerely,Toni TolentinoFront Desk ManagerNovotel Reading Centre
Guest User
Standard Family Room
Date of stay: Feb 2026
Solo traveller
3 reviews
9.0/10
Great
Posted on Apr 6, 2026
Lovely hotel, accommodating staff, lovely lounge area. Rooms spacious and cosey
Response from Property: Dear Valued Guest,Thank you for your kind words regarding your recent stay at Novotel Reading Centre. We are delighted to hear that you found our staff accommodating and enjoyed the spacious and cozy rooms, as well as the lounge area. Your feedback is greatly appreciated.Kind Regards,Toni TolentinoFront Office ManagerNovotel Reading Centre
Guest User
Standard Family Room
Date of stay: Dec 2025
Business traveller
1 reviews
8.5/10
Very good
Posted on Jan 7, 2026
Well, I can't knock the hotel itself location perfect, The rooms are really nice. People are really nice, but for amenities, the swimming pool was cold. It had a sauner that wasn't really hot. The steam room was okay. I didn't use the gym very empty and quite chilly, And Just be careful if you get the top floor rooms as there is a massive 5G tower right outside the window on the right hand side of building, which will affect your sleep I did ours until we see why tje next day, we had to change rooms for a lower floor, not same view from windon as top floor but a good nights sleep, no idea why a hotel would put a huge 5G microwave tower on its roof but there you go.
Response from Property: Dear Valued Guest,Thank you for sharing your feedback regarding your recent stay at Novotel Reading Centre. We are pleased to hear that you found our location and rooms to your satisfaction, as well as our team members' service.However, we regret to learn that the amenities did not meet your expectations. Your comments about the temperature of the swimming pool and sauna will be shared with our facilities team for their review. We strive to ensure that our amenities are enjoyable for all guests. Regarding the top floor rooms, we understand that the proximity of the 5G tower was a concern for your comfort. We appreciate your feedback and will continue to evaluate the situation to enhance our guests' experience.Thank you for choosing to stay with us. We hope to welcome you back in the future for an even better experience.Best Regards,Novotel Reading Centre
Guest User
Standard Family Room
Date of stay: Jun 2025
Couple
5 reviews
8.5/10
Very good
Posted on Jul 16, 2025
I had a pleasant experience at the Novotel. It’s close to everything and will recommend
Response from Property: Dear Valued Guest,Thank you for your kind words regarding your stay at Novotel Reading Centre. We are delighted to hear that you enjoyed our convenient location and had a pleasant experience. We appreciate your recommendation and hope to welcome you back soon.Kind Regards,Toni TolentinoFront Office ManagerNovotel Reading Centre
Guest User
Standard Family Room
Date of stay: Oct 2025
Couple
1 reviews
7.5/10
Posted on Nov 10, 2025
We enjoyed the stay but there were stickers on the bedding and the water purchased from downstairs were out of date
Response from Property: Dear Valued Guest,Thank you for your feedback. I regret to hear about the issues you encountered with the bedding and the outdated water in the shop. Your comments are important to us, and we will ensure they are addressed with the appropriate teams and third party suppliers.Kind Regards,Toni TolentinoFront Office ManagerNovotel Reading Centre