TL:DR: Don't bother with the ”Presidential” level. BW & I stayed here for two nights while touring around the Black Hills. While pleasant enough, we would not return. To be clear, this review is of the ”Presidential” (”upscale” extra-charge) area of the hotel. I booked this, thinking it would be something special for part of a second (54th?) honeymoon. In some ways, it was perfectly acceptable. Quiet, top-floor room accessible only by key card. Mural graphics of local attractions as wallpaper. Designer chair and ottoman. A really good bed. So, not terrible. But it fell WAY short of extraordinary accommodation for extraordinary price. For example, despite being an ”exclusive” area of the hotel, there was no routinely-expected ”Presidential” lounge available to the guests who pony up. Towels were exchanged in the bath, but the bed was intentionally not made. This so-called limited service was stressed, along with the repeated ”Breakfast is for PURCHASE!” admonishment at check-in. In the bath, the provided shampoo, conditioner, and body wash were in cheap dispensers, hard to use, and the body wash simply refused to come out. The freezer in the in-room refrigerator was so encrusted with ice that we couldn't get an ice cream bar into it. The in-room coffee maker dispensed the cheapest ”something” that was mostly undrinkable. Power outlets were inadequate to charging today's routinely carried electronics. The ”desk” (a long, narrow bar along one wall) was plainly designed for form over function. Only two dresser drawers; we had to keep most of our clothes in our luggage. And only two small (think old European hotel) elevators to serve nine floors of a tour bus hotel. Imagine the crush in the morning when everyone is trying to get downstairs to the bus. Net, not terrible. But not worth a return trip unless you are on an inexpensive cattle car tour of the Black HIlls in one of the cheaper lower floor rooms.
Excellent
102 Reviews