Courtyard Hotels in Raleigh

When you stay at The Store in Raleigh, you'll be in the historical district, within a 5-minute drive of North Carolina State University and Red Hat Amphitheater. This guesthouse is 1.7 mi (2.8 km) from Raleigh Convention Center and 4.6 mi (7.5 km) from Crabtree Valley Mall.Take in the views from a terrace and a garden and make use of amenities such as complimentary wireless internet access. Additional features at this guesthouse include concierge services and a picnic area.Grab a bite from the grocery/convenience store serving guests of The Store.Featured amenities include a business center, express check-out, and luggage storage. Planning an event in Raleigh? This guesthouse has 1300 square feet (121 square meters) of space consisting of conference space and a meeting room. Free self parking is available onsite.Make yourself at home in one of the 2 individually decorated guestrooms, featuring iPod docking stations and Smart televisions. Your memory foam bed comes with down comforters and premium bedding. Complimentary wireless internet access keeps you connected, and digital programming is available for your entertainment. Bathrooms have designer toiletries and hair dryers.

I had a great time at this hotel. The only drawback was not being able to do a late checkout but it was otherwise a great place to stay.

We had a beautiful light and airy recently renovated room. Everything is white and grey with touches of gold accent. Nice and calming room. Of course it’s spacious as most Embassy rooms are. They seem to be in the midst of renovating all the rooms. But do not worry, the work is not disruptive at all. If I didn’t see workers loading old furniture in the garage, I would never have known. Breakfast was good and up to the Embassy brand standards. No cutbacks here being falsely attributed to COVID as I’ve seen at other hotels. My one complaint would be that housekeeping did not occur during our two night stay. When you have a pile of garbage in the can and towels that need changing, it takes away from the experience. Making this a 4 star review rather than 5 stars.

Everything was great until...... My wife and I checked in Thursday for 3 nights. Upon check in, we were taken care of by Maria. Very sweet, attentive and had us on our way in no time. Thursday night was fine. Got up and went about our business Friday morning. Came back to the hotel Friday evening, head to the room and fell asleep quick. Then came Saturday morning. My wife is disabled, and we were on the 5th floor. We got to the elevator and waited about 4 or 5 minutes, and nothing happened. I called the front desk from my personal phone (the phone in our room wasn't hooked up) Was unfortunate to get a front desk person by the name of Kwamel. Very unprofessional individual. I asked if there was a problem with the elevators. He said yes, there were not working. I asked him how we were supposed to get downstairs. He directed me to where the stairs were. I advised him that my wife is disabled and not able to walk down 5 flights of stairs. In his own charming way, he had no other answer for me. I hung up and had to help my disabled wife down 5 flights of stairs with her walker and our cooler for the day. Took us about 25 minutes to get to the bottom as my wife had to take one step at a time holding on the guard rail with both hands. I had to stand under her so she wouldn't slip and fall. When I got to the front desk, I inquired how long they would be out. My wife and I were going to be at a convention all day but obviously needed them working before we got back later that night. Mr. Personality had no idea. I inquired what we were supposed to do if we get back and they are still not working as there was NO WAY my wife could WALK up 5 flights. He was very unsympathetic and showed no compassion whatsoever. There was another rep behind the desk. She kept quiet for a while which was probably better for her. She finally asked me to come to her. She looked in her computer and long story short, if they were not fixed by the time we got back we had a room on the 1st floor waiting for us. I would just need to clear everything out of our current room which of course I would. That reps name was Karen. She was very nice, polite and showed an interest in helping us. Kwamel showed NO SIGNS to help. He just stood there with his shirt untucked and looked like it had been slept in. Instead of being part of the solution he kept telling me no. Wonder if he would have felt the same way if it was his mom or his grandma that was disabled and had to walk down 5 flights of stairs. I called Karen later in the day and was told they got 1 side working but the other wouldn't be looked at until Tuesday (holiday weekend) I am very surprised they wouldn't have someone on call 24 hours a day in case something like this happens. Doesn't say much about how much they care about their guests. Got back to the hotel at around 8PM. We were greeted by Daniel. We told him what took place that morning. He was VERY apologetic and showed much sympathy. Kwamel should really take some notes from

I felt the need to say a public thank you to Tenia at the check-in. My husband and I arrived earlier than the official check-in time and immediately Tenia explained that a large group had just left and housekeeping was working hard to get rooms ready. She took our luggage and pointed out the bar and lobby area where we could hang. I was exhausted from traveling early and proceeded to the nearest couch. Within 15-20 min Tenia came over and said she had a room for us because I ”looked so tired”. Thank God she did because I proceeded to get a 2 hour nap before our work dinner this evening. I know it doesn't sound like a huge deal but waiting another 4 hours would have been grueling and made dinner not nearly as enjoyable. In this day and time when customer service seems to have been shoved to the back of line and we now celebrate ”just showing up” --Tenia went over and beyond and you can tell she values her customers and her company. She is a fantastic ambassador for the Sheraton brand.

With a stay at AC Hotel Raleigh North Hills in Raleigh (North Hills), you'll be steps from North Hills Shopping Center and a 3-minute drive from Lassiter Mill Historic Park. This hotel is 2.9 mi (4.7 km) from Crabtree Valley Mall and 3.7 mi (5.9 km) from Laurel Hills Park.Enjoy recreation amenities such as a fitness center or take in the view from a terrace.At AC Hotel Raleigh North Hills, enjoy a satisfying meal at the restaurant. Wrap up your day with a drink at the bar/lounge. Full breakfasts are available daily for a fee.Featured amenities include a business center, express check-in, and express check-out.Make yourself at home in one of the 135 guestrooms featuring refrigerators and Smart televisions. Complimentary wireless Internet access keeps you connected, and cable programming is available for your entertainment. Bathrooms have complimentary toiletries and hair dryers. Conveniences include phones, as well as safes and desks.