Don’t be fooled by the images — the reality is nothing like the photos. The condition of the hotel is far worse than advertised. I honestly have no idea how this place is rated as a 4-star property; based on my experience, it wouldn’t even qualify as 1 star. The standards are shockingly low, and the actual state of the rooms and facilities is completely misrepresented. My experience at this hotel was extremely disappointing. The first room I was given had a terrible smell, so I requested a room change — only to find that the next room was no better. There was no toilet roll, no hand wash, and the towels were old and dirty. Dust was everywhere, and the shower door didn’t even close properly, causing water to spill all over the rest of the bathroom. The bed sheets were old and clearly not clean, and the sofa was worn out with damaged armrests. It’s obvious that management has completely neglected the property and is more interested in taking advantage of market demand than providing even basic standards of cleanliness or comfort. When I tried to complain, the staff simply told me, “If you don’t like the room, we have people waiting to take it.” There was no apology, no concern, and no attempt to address the issues. Overall, this was an unacceptable experience, and I left feeling frustrated, unheard, and deeply disappointed.
