This is my first time writing a review. We booked the room after having fun with friends in the evening. The booking was made around 1 AM, and the hotel confirmed it immediately. However, when we arrived, the hotel door was locked. We called the hotel through the platform four or five times before they answered, although the uncle who opened the door was very polite. A while later, I felt unwell and ordered takeout. When I went to pick it up, it started pouring rain outside. When I went out to get the takeout in the rain, the door was locked again… I just want to sincerely ask: can the door be opened and closed with a room card? It's one thing to have a combination lock on the outside, but it's another on the inside, and the hotel won't tell us the password. Calling the front desk in the middle of the night always required two or three calls… The environment is nice and worth staying in, but this was a terrible accommodation experience.
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