No. 36 - 212 y, Av. República de El Salvador, Quito, Pichincha, 170150, EcuadorView Hotel Details
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Sheraton Quito Hotel Guest Reviews
4.4/5
Very Good
53 reviews
To ensure the authenticity of the displayed ratings, we do not simply calculate an average. Instead, we take into account the review credibility and the date of the guest's stay to determine the final rating.
Verified reviews
Location4.5
Amenities4.3
Service4.3
Cleanliness4.4
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All reviews(53)
Positive reviews(52)
Reviews with photos/video(4)
Negative reviews(1)
Guest User
Classic Two Double Room
Stayed in Mar 2024
Solo travellers
6 reviews
4.2/5
Very Good
Posted on Apr 2, 2024
It’s located in a nice neighbourhood adjacent to the best shopping mall in Quito. Staff are courteous and offers nice breakfast.
Guest User
Club King Room
Stayed in Jun 2024
Solo travellers
73 reviews
5.0/5
Outstanding
Posted on Sep 5, 2024
I stayed at this hotel on my first day in Quito. It is a well-established five-star hotel with complete facilities and warm service. However, it is a bit difficult to communicate in spoken language. The food is OK. White people's food is so monotonous everywhere, and the taste cannot be compared with Chinese food. The hotel has good security, which has dispelled my worries about Ecuador.
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Guest User
Classic King Room
Stayed in Jun 2024
Business travellers
7 reviews
4.0/5
Very Good
Posted on Aug 25, 2024
It was very good, but the interesting thing is that the hotel overcharged me 100 dollars, and they didn't answer the phone when I contacted them. Later, Ctrip paid me 100 dollars. This is incredible.
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Guest User
Classic Two Double Room
Stayed in Apr 2024
Business travellers
8 reviews
4.7/5
Amazing
Posted on Apr 29, 2024
Next to the former Mexican Embassy.
It was experiencing power cuts.
Overall, it was a good stay for the second time.
Good breakfast.
Prices are high.
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RAY-007
Classic King Room
Stayed in Apr 2024
Business travellers
32 reviews
4.6/5
Great
Posted on Apr 9, 2024
The room was nice, the breakfast was good, but the check-in time was strictly limited to 3pm
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Guest User
Classic King Room
Stayed in May 2024
Business travellers
5 reviews
5.0/5
Outstanding
Posted on Jun 15, 2024
The room facilities are good and the sanitary conditions are good
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Tequila
Classic Two Double Room
Stayed in Oct 2023
Travel with friends
68 reviews
5.0/5
Outstanding
Posted on Oct 19, 2023
The location is very good, the hotel environment is very good, there are many places to eat nearby
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Guest User
Classic Two Double Room
Stayed in Feb 2024
Booked for others
3 reviews
4.0/5
Very Good
Posted on Apr 19, 2024
Good service, clean and sanitary
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Guest User
Classic King Room
Stayed in Feb 2022
Solo travellers
18 reviews
5.0/5
Outstanding
Posted on Feb 13, 2022
Next to the hotel is a large shopping trust, which is very convenient for shopping and shopping. The back door of the hotel is the Mexican embassy. It is very convenient to check in the hotel if you apply for a visa.
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Anonymous User
Classic King Room
Stayed in Jun 2022
Travel with friends
28 reviews
3.0/5
Posted on Jul 21, 2022
Not bad, but the cup is a little thicker, the gym is not bad, the breakfast is ok, the environment is very good, the location is very close to the big shopping mall, I will go again, overall it is good
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DuliqiangAndy
Classic King Room
Stayed in Apr 2022
Travel with friends
63 reviews
5.0/5
Outstanding
Posted on Apr 18, 2022
I would like to give it five stars 🌟, because the set is very attentive, the wife is amazing!
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33388Mary
Stayed in Jul 2024
Solo travellers
5.0/5
Outstanding
Posted on Jul 18, 2024
International flights from the USA to Ecuador typically arrive in Quito in the middle of the night. Then I go to the Sheraton Quito Hotel for a good night's sleep before I continue my journey. Quiet room, comfortable bed, hospitable staff. And the breakfast buffet is outstanding.
Response from Property: Dear 33388Mary, Thank you for rating us and for sharing your feedback. It is good to hear that you had a nice staywith us. Please feel free to contact us if you have any additional comments, it will be a pleasure to assist you. Kind regards, Michel Thorin General Manager
Mathieu L
Stayed in Feb 2024
Business travellers
5.0/5
Outstanding
Posted on Feb 10, 2024
Had a really nice stay here. Amenities were good and the staff were very attentive and super friendly. I especially appreciated my man Alejandro from the housekeeping staff, always put a smile on my face talking to him in the morning during what was otherwise a pretty stressful work trip. Only gripe was the lack of water at the gym which is accentuated by the fact most guests wouldn’t be acclimated enough to the flora in the water to drink tap water.
Response from Property: Dear Mathieu L, Thank you for rating us and for sharing your valuable feedback! It is good to hear that you had a great stay with us, but even more to hear that our associate Alejandro provided an attentive and friendly service. Please feel free to contact us if you have any additional comments, it will be a pleasure to assist you. Kind regards, Michel Thorin General Manager
Ra B
Stayed in Jan 2024
Couples
5.0/5
Outstanding
Posted on Jan 10, 2024
A very modern, functional and well-designed venue, ca. 30-40 minutes drive from the airport. Friendly reception staff. The room was originally prepared for a single person use, yet – once claimed – was mitigated reasonably quickly. Well-equipped executive lounge at the 10th floor. Nicely decorated breakfast area, with reasonable selection of food and beverages. Located in Quito’s center, direct proximity to a large shopping mall and the Olympic Stadium. A hop on-off bus stop (Quito Tour Bus) is just a 3-minute walk.
Response from Property: Dear Radebak, Thank you for rating us and for sharing your feedback. We are pleased to hear that you had a nice stay with us and that you enjoyed your visit to our city! Please feel free to contact us if you have any additional comments, it will be a pleasure to assist you. Kind regards, Michel Thorin General Manager
Guest User
Stayed in Dec 2023
Solo travellers
5.0/5
Outstanding
Posted on Dec 14, 2023
It is in the middle of everything. Pamela met me at the front desk. She was helpful since she knew I had just traveled for 24 hours. The service throughout the hotel was superb. Grethel, Roberto and Germathia were all delightful with meals and directions. Daniel attended to my room needs every day. There is a shuttle to the airport which is about 15 miles away from the hotel. Fabulous hotel.