6 Dr. Garcia St. corner Quezon Avenue, Quezon City, Metro Manila, 1103, PhilippinesView Hotel Details
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Brentwood Suites Guest Reviews
4.5/5
Great
40 reviews
To ensure the authenticity of the displayed ratings, we do not simply calculate an average. Instead, we take into account the review credibility and the date of the guest's stay to determine the final rating.
Verified reviews
Location4.6
Amenities4.4
Service4.6
Cleanliness4.5
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All reviews(40)
Positive reviews(36)
Reviews with photos/video(15)
Awesome stay(8)
Clean and tidy(7)
Delicious breakfast(5)
Great service(5)
Great location(5)
Negative reviews(4)
Endless Journey
Superior Twin Room
Stayed in Jun 2024
Solo travellers
28 reviews
5.0/5
Outstanding
Posted on Jun 24, 2024
The place is nice, clean and the breakfast is also great. I didn't have any issue during my stay. I'll book this place again.
Anonymous User
Premier King Room
Stayed in May 2024
Booked for others
22 reviews
5.0/5
Outstanding
Posted on Jul 22, 2024
Booked for family freind who visited mnl..thay said it's clean n convenient..breakfast not bad
Vietnamtraveller
Superior Twin Room
Stayed in Sep 2023
Business travellers
34 reviews
4.0/5
Very Good
Posted on Sep 28, 2023
Everything good, good location value to the price
Nice stay
Anonymous User
Premier Twin Room
Stayed in Jun 2023
Family
3 reviews
3.5/5
Posted on Jun 12, 2023
The hotel is accessible. Stayed for a few days. They have the basic needs like coffee and water. It is easy to book grab from this hotel.
Guest User
Superior Twin Room
Stayed in May 2023
Family
1 reviews
3.7/5
Posted on May 30, 2023
Great location!
I provided feedback to the hotel about insects in the room.
Monaliza Elizaga
Superior Twin Room
Stayed in Mar 2023
Family
9 reviews
5.0/5
Outstanding
Posted on Mar 17, 2023
It was a great stay at Brentwood Suites! We needed a place to spend the night for the kids to relax from face to face classes. Its location is also best for the next day not to get late from traffic jams. The place is nice, courteous hotel staff, nice selection of food for breakfast buffet and the rooms are clean. Probably would prefer to stay here again in our next overnight!
Response from Property: Good Day! Dear Valued Guest, Thank you for choosing Brentwood Suites! We are so happy you had a great experience at Brentwood Suites. Your review made our day. Our whole team works very hard to keep our guests satisfied. Thanks again and we are excited to serve you really soon. CRDFront Office Supervisor
Anonymous User
Superior Twin Room
Stayed in Feb 2023
Couples
2 reviews
4.7/5
Amazing
Posted on Mar 10, 2023
Location is good. Service was great. We're happy with the buffet breakfast. The only downside is we saw little cochroaches in the bathroom.
Response from Property: Thank you for letting us know about the issues that you experienced during your recent stay at our property. We do apologize for the inconvenience that you encountered during your stay. As of now, we are transitioning to a new chemical to make sure that our rooms are well-treated to be needed to maintain the quality of the rooms and to prevent such a problem like this. Rest assured that this will not happen again on your next visit. Thank you and have a nice day! CRDFront Office Supervisor
SMaria
Superior Twin Room
Stayed in Jun 2023
Family
1 reviews
4.7/5
Amazing
Posted on Jun 29, 2023
Fresh towels and make over everyday, fast service and courteous staff!
Reasonable rate as well.
Guest User
Superior Twin Room
Stayed in Jul 2024
Solo travellers
1 reviews
5.0/5
Outstanding
Posted on Jul 19, 2024
Very nice hotel
Mariane Arizala
Premier Twin Room
Stayed in Oct 2024
Solo travellers
18 reviews
5.0/5
Outstanding
Posted on Oct 19, 2024
Nice Hotel
Bryan
Superior Twin Room
Stayed in Nov 2022
Family
1 reviews
4.0/5
Very Good
Posted on Nov 3, 2022
The hotel is really nice. However when we were eating breakfast, we found the staffs are selectively being friendlier with foreigners or people based on their appearance.
J_T
Premier King Room
Stayed in Apr 2022
Travel with friends
31 reviews
2.2/5
Posted on May 5, 2022
First of all, my flight was delayed by several hours (obviously beyond my control and wish) but upon arrival at this property in the evening, I was greeted very quickly by the receptionist with “oh, we are not going to refund the stay” even though I never ever thought of asking for any form of compensation.
Of course, this hotel (as well as Trip.com) were so inflexible and did not allow any form of modification to the booking. In a way, I lost/wasted half a day of my reservation even though I tried my best and managed to inform them as soon as I arrived in the country.
So I would say that their Service is horrible (1/5). Amenities provided were mediocre at best (so stingy with their bathroom supplies) and some parts of the room were dirty/dusty. I even found cockroaches crawling around the bed on my first and last days of stay. I did not make a big fuss out of it but this is surely something to note, as it speaks a lot about the property’s cleanliness!
The only person I truly appreciated was the male waiter clad in white shirt who will greet me as I went for their breakfast buffet every morning (my trip was in mid-April 2022) — which by the way, the property was unwilling to give me a proper response of the said person’s name such that I can give my compliments and thanks to, when I wrote to them via email.
On the final day of my stay, I extended my stay by about 6 hours (due to flight delay, again) at the price of half day’s stay (ridiculous, by the way). At about 5.30pm, I was rushing & running as fast as I can to get back to the hotel to check-out from the nearby mall when I was checking out — just because the freaking receptionist told my friend over the phone that the guest (me) cannot be late even by a minute or they will have to charge me for an extra day of stay. And this, by the way, was what they said when we called to plead for just a few more minutes of grace!!! Extremely distasteful service! Never ever coming back to such disgusting place and people again.
Even for the Location being slightly above average, I would not recommend even including this property in your list for consideration. Also, definitely think twice before engaging Trip.com’s service - it is so bad.
I will post this on Google and everywhere else possible so that everyone knows how none of the entities compensated me or even tried to assist me in salvaging my trip and ugly situation.
christie flores
Premier King Room
Stayed in Apr 2022
Couples
1 reviews
1.0/5
Posted on Apr 25, 2022
they didnt allow us to stay because my companion left her vaccination card which is not indicated to their email to bring one and requiring one. and also we are in alert level 1. such a waste of money to book at your hotel.