Sudima Queenstown Five Mile

Sudima Queenstown Five Mile Reviews

Sudima Queenstown Five Mile

20 Grant Road, Frankton, Queenstown, Otago 9300, New ZealandSee Hotel Details
Sudima Queenstown Five Mile
Sudima Queenstown Five MileSudima Queenstown Five MileSudima Queenstown Five Mile
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Reviews from Real Guests

9.0/10
Great
204 reviews
Verified reviews
Location9.2
Amenities8.7
Service9.0
Cleanliness9.1
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All reviews(204)
Positive reviews(196)
Reviews with photos/video(58)
Awesome rooms(44)
Convenient for shopping(38)
Easy to get around(34)
Close to airport(32)
Convenient parking(26)
Comfortable bed(7)
Loved the view(6)
Quiet & comfortable(6)
Negative reviews(8)
Tianna_J
Alpine View Twin
Date of stay: Jan 2026
Family
12 reviews
10/10
Outstanding
Posted on Feb 18, 2026
Extremely close to the airport, just a five-minute drive to the hotel. Free parking is available, and there's a Woolworths and other supermarkets downstairs, which is very convenient for shopping.
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Response from Property: Kia Ora Tianna_J,Thank you for choosing to stay with us at Sudima Queenstown Five Mile.We’re delighted to hear that you enjoyed our convenient location close to the airport and found the soundproofing effective, allowing for a quiet and comfortable stay. It’s also great to know that the free parking and nearby supermarket made your visit more convenient, and that travelling into Queenstown was easy.Thank you for taking the time to share your feedback. We hope to welcome you back again whenever your travels bring you to Queenstown.Warm regards,Derek ZhouGuest Service AgentSudima Queenstown Five Mile
Guest User
Alpine View Twin
Date of stay: Mar 2026
Family
5 reviews
10/10
Outstanding
Posted on Apr 5, 2026
Clean rooms, good service, near airport, many stores around the area
Response from Property: Kia Ora,Thank you so much for taking the time to share your feedback following your stay with us at Sudima Queenstown Five Mile.We’re delighted to hear that you found your room clean and comfortable. Our team works very hard to make every guest feel extra welcome and we truly strive to ensure that everyone leaves happy and with a great experience. It’s wonderful to know that our efforts made a positive impression during your stay.We’re delighted that you enjoyed our location. Nestled in Five Mile Frankton area, our hotel offers stunning alpine views while providing the convenience of nearby shops, easy access to the airport and just a short drive into the city centre. It’s a location we truly take pride in and we’re thrilled it contributed to a comfortable and enjoyable stay for you.Your kind words mean a lot to our team and we hope to welcome you back for another enjoyable stay in the future.Kind regards,Dana – Duty Manager
Guest User
Deluxe Twin Room
Date of stay: Jan 2026
Family
5 reviews
9.5/10
Amazing
Posted on Feb 10, 2026
Good location with only 2km from airport. Located in five mile shopping centre. Easy to shop around and plenty of breakfast options. Very clean. Eco friendly hotel so not offering slippers or tissue box.
Response from Property: Kia Ora,Thank you for choosing to stay with us at Sudima Queenstown Five Mile and for sharing your feedback.We’re pleased to hear that you enjoyed our convenient location, the easy access to shopping and breakfast options at Five Mile, and the cleanliness of the hotel. It’s wonderful to know these aspects helped make your stay comfortable.As an eco-friendly hotel, we aim to reduce single-use items, which is why slippers are not provided in the rooms. Tissues are available upon request at Reception, and our team is always happy to assist with anything guests may need during their stay.Thank you again for your feedback. We hope to welcome you back again in the future.Warm regards,Derek ZhouGuest Service AgentSudima Queenstown Five Mile
Guest User
Deluxe Twin Room
Date of stay: Nov 2025
Family
13 reviews
9.5/10
Amazing
Posted on Dec 25, 2025
Good location, and very clean place. We love the place. Highly recommended.
Response from Property: Kia ora,Thank you very much for taking the time to share your kind and positive feedback with us.We’re delighted to hear that you enjoyed your stay and found our hotel to be very clean. Maintaining high standards of cleanliness is extremely important to us, so it’s wonderful to know that this contributed to your overall experience. We are also pleased to know that you found our location to be convenient. Our hotel is situated in a prime location that offers easy access to many local attractions and amenities, and we’re glad that this added to the overall enjoyment of your stay.It’s especially rewarding to hear that you loved the place and would highly recommend us. Your kind words truly mean a lot to our team and motivate us to continue delivering excellent service.Thank you again for choosing to stay with us. We look forward to welcoming you back again soon.Warm regards,CarolinGuest Service AgentSudima Queenstown Five Mile
JasonW
Deluxe Twin Room
Date of stay: Nov 2025
Family
99 reviews
9.5/10
Amazing
Posted on Dec 22, 2025
Close to airport, plenty of free parking in a mall. Very soft bed.
Response from Property: Kia Ora,Thank you so much for taking the time to share your positive feedback about your recent stay with us at Sudima Queenstown Five Mile. We are pleased to know that you found our location to be convenient. Our hotel is situated in a prime location that offers easy access to many local attractions and amenities. We are glad that this added to the overall enjoyment of your stay.Thank you again for choosing to stay with us and for sharing your positive experience. We hope to have the pleasure of welcoming you back soon.Kind regards,Ana - Duty Manager
Guest User
Deluxe Twin Room
Date of stay: Mar 2026
Family
5 reviews
5.5/10
Posted on Apr 9, 2026
The water kettle, cups and spoons are very dirty. Staff are nice and the hotel is close to the airport, with a lot of shops and restaurants nearby.
Response from Property: Kia ora,Thank you for your feedback. We're glad that our friendly staff and prime location added to your stay. On the other hand, we’re sorry to hear that aspects of your stay did not meet expectations.Cleanliness is extremely important to us, and we sincerely apologise that the kettle, cups, and spoons were not up to standard on this occasion. This is not the level of presentation we aim to provide, and we will be addressing this with our housekeeping team.We hope to have the opportunity to welcome you back.Ngā mihi,Ana – Duty Manager
Anonymous User
Deluxe Twin Room
Date of stay: Aug 2025
Family
6 reviews
10/10
Outstanding
Posted on Sep 23, 2025
great location being a 7 to 10 minutes drive away from the hustle and bustle of the queenstown town center very convenient to head to the airport, towards te anau or north towards arrowtown / cromwelll / wanaka without getting stuck in the morning traffic clean and modern room with decent amenities provided
Response from Property: Kia Ora, Thank you so much for taking the time to share your positive feedback about your recent stay with us. We are delighted to hear that you had a great experience at our hotel and that you were satisfied with your stay. We are pleased to know that you found our location to be convenient. Our hotel is situated in a prime location that offers easy access to many local attractions and amenities. We are glad that this added to the overall enjoyment of your stay.Thank you again for choosing to stay with us and for sharing your positive experience. We hope to have the pleasure of welcoming you back soon.Kind regards,Carolin ZachGuest Service Agent
Guest User
Deluxe Twin Room
Date of stay: Mar 2026
Couple
11 reviews
8.0/10
Very good
Posted on May 5, 2026
Perfect location to airports, convenient shop nearby, with beautiful mountain view
Response from Property: Kia Ora,Thank you so much for taking the time to share your feedback following your stay with us at Sudima Queenstown Five Mile.We’re delighted to hear you enjoyed our location, particularly being so close to the airport and having convenient shopping nearby. It’s great to know this made your stay easy and comfortable.We’re especially pleased that you were able to enjoy the beautiful mountain views as well — they really do make this part of Queenstown special, and we’re glad they added something memorable to your visit.Your kind words are truly appreciated by our team, and we thank you for choosing to stay with us.We look forward to welcoming you back again soon for another enjoyable stay.Kind regards,Dana – Duty Manager
Guest User
Deluxe King Room
Date of stay: Feb 2026
Couple
24 reviews
4.0/10
Posted on Mar 7, 2026
I found this hotel on the map, hoping to be close to the airport for an early flight the next day. But once I got there, I regretted not staying at the Hilton. It felt more like a budget hotel, yet the price was even higher than the Hilton's. The room had no toiletries, no slippers, no bathrobes, and no bottled water. The 'king-size' bed was actually just a 1.5-meter double bed. The soundproofing was poor, and the breakfast was terrible. I wouldn't recommend it!
Original TextTranslated by Google
Response from Property: Kia Ora,Thank you for taking the time to share your recent experience at Sudima Queenstown Five Mile. We are disappointed to hear that we fell short of your expectations during your stay, and we sincerely apologize for any inconvenience or discomfort you may have experienced.We take all feedback seriously, and we would like to express our gratitude for bringing these concerns to our attention. I have raised your concerns with my team, and we will ensure these issues are worked on for future guests. We understand that your experience may have fell short of expectations, and we would like to offer our sincerest apologies. We hope that you will give us another opportunity to make it right and restore your faith in our hotel. If you decide to stay with us again, please don't hesitate to reach out tog us directly so that we can ensure that you have a seamless and enjoyable stay.Thank you again for your feedback, and we look forward to the opportunity to serve you again in the future.Kind regards, Dana - Duty Manager
Guest User
Deluxe Twin Room
Date of stay: Feb 2026
Family
6 reviews
10/10
Outstanding
Posted on Mar 28, 2026
Very good value, service and room was great. Cafe and nearby restaurant were both great.
Response from Property: Kia Ora,Thank you for choosing to stay with us at Sudima Queenstown Five Mile and for sharing your feedback.We’re delighted to hear that you found your stay to be of very good value and that you enjoyed the service and your room. It’s also great to know that you had a positive experience at the café and nearby restaurants, making the most of what the area has to offer.Thank you again for your kind words. We truly appreciate your support and hope to welcome you back again in the future.Warm regards,Derek ZhouGuest Service AgentSudima Queenstown Five Mile
夏洛特媽
Deluxe Twin Room
Date of stay: Jul 2025
Family
20 reviews
9.5/10
Amazing
Posted on Aug 21, 2025
Very close to airport,  around 15 minute drive from Queenstown.   Supermarket is just right down the hotel.   and some stores around the hotel, we did enjoy some shopping there.   A quiet place to stay compare to the town centre.
Response from Property: Kia Ora,Thank you so much for taking the time to share your positive feedback about your recent stay with us at Sudima Queenstown Five Mile. We are delighted to hear that you had a great experience at our hotel and that you were satisfied with your stay.We are pleased to know that you found our location to be convenient. Our hotel is situated in a prime location that offers easy access to many local attractions and amenities. We are glad that this added to the overall enjoyment of your stay.Thank you again for choosing to stay with us and for sharing your positive experience. We hope to have the pleasure of welcoming you back soon.Kind regards,Derek ZhouGuest Service Agent
DavChan
Deluxe Twin Room
Date of stay: Jun 2025
Couple
37 reviews
10/10
Outstanding
Posted on Jul 11, 2025
Excellent location. Clean & looks new. Many restaurants and shops around, and Woolworths walking distance (5mins). Helpful & friendly staff. Ample free parking. Near airport.
Response from Property: Kia Ora,Thank you so much for taking the time to share your positive feedback about your recent stay with us at Sudima Queenstown Five Mile. We are delighted to hear that you had a great experience at our hotel and for your amazing rating.We are pleased to know that you found our location to be convenient. Our hotel is situated in a prime location that offers easy access to many local attractions and amenities. We are glad that this added to the overall enjoyment of your stay.Thank you again for choosing to stay with us and for sharing your positive experience. We hope to have the pleasure of welcoming you back soon.Kind regards,Ana - Duty Manager
Guest User
Deluxe Twin Room
Date of stay: Nov 2025
Family
19 reviews
9.0/10
Great
Posted on Jan 3, 2026
The location is the hotel is very convenient. Many shops, restaurants and supermarket nearby and it’s very close to downtown. Room itself is not big but enough to open 1-2 large suitcases. Staffs are friendly and helpful. Would recommend to others to stay. Thanks.
Response from Property: Kia Ora,Thank you so much for taking the time to share your positive feedback about your recent stay with us at Sudima Queenstown Five Mile. We are delighted to hear that you had a great experience at our hotel and with our lovely staff.We are pleased to know that you found our location to be convenient. Our hotel is situated in a prime location that offers easy access to many local attractions and amenities. We are glad that this added to the overall enjoyment of your stay.Thank you again for choosing to stay with us and for sharing your positive experience. We hope to have the pleasure of welcoming you back soon.Kind regards,Ana - Duty Manager
KrJam
Deluxe King Room
Date of stay: May 2025
Travelling with friends
8 reviews
10/10
Outstanding
Posted on Jun 20, 2025
There is a bus station right outside of the hotel! Staff members are also super friendly and helpful ☺️
Response from Property: Kia Ora,Thank you so much for taking the time to share your positive feedback about your recent stay with us at Sudima Queenstown Five Mile. We are delighted to hear that you had a great experience at our hotel and that you were satisfied with your stay.We are pleased to know that you found our location to be convenient. Our hotel is situated in a prime location that offers easy access to many local attractions and amenities. We are glad that this added to the overall enjoyment of your stay.Thank you again for choosing to stay with us and for sharing your positive experience. We hope to have the pleasure of welcoming you back soon.Kind regards,Ana - Duty Manager
Guest User
Alpine View King
Date of stay: Jul 2025
Travelling with friends
10 reviews
10/10
Outstanding
Posted on Sep 10, 2025
the view outside the hotel room is spectacular
Response from Property: Kia Ora, Thank you so much for your wonderful feedback. We’re delighted to hear that you enjoyed our amenities, cleanliness, surroundings, and service, and that the spectacular view from your room added to your experience. It means a lot to our entire team to know we made your stay memorable. We look forward to welcoming you back again soon.Warm regards, Sudima Queenstown Team