Swiss-Belsuites Pounamu Queenstown

The bed in the room was quite narrow. The bathroom's exhaust fan and light were on the same switch, and the fan was incredibly loud. The bathroom itself was even bigger than the room, which was odd. When the bed was made, the electric blanket's switch was left right in the middle, under the bedspread, making it very uncomfortable to sleep on. The front desk staff were not welcoming and seemed quite arrogant towards Chinese guests, with no Chinese-speaking service available. We put up the 'please clean' sign at 10 AM, but by 3 PM, the room still hadn't been cleaned. The overall stay was a very poor experience. I probably won't be staying here again.

I checked in at 3:30 PM only to be given a dirty room, which was very disappointing. I immediately went to the front desk to report it, and they asked me to wait. I then asked if an upgrade was possible because the room felt very cramped, and the window only offered a view of the resort grounds, not the sea. It was room 213B, and all 'B' rooms apparently don't have sea views. You definitely need to pick an 'A' room for a good view. A little later, the front desk told me there were no rooms available and still asked me to wait. After another short wait, they said I could switch to room 201B. Upon opening the door, it was much better – it had a side window and even a partial sea view!

This was my favorite hotel throughout our entire trip to New Zealand. The views were absolutely stunning. The only drawback was the lack of an elevator, which made carrying our family of three's luggage a bit difficult. However, the room itself was impeccable.