Qinhuangdao Haishanghai International Hotel Reviews

Response from Property: Additional explanation: Your elderly relative pointed at the waiter, telling him to get lost and shut up, and yelled at him—this was extremely rude. Isn't that considered poor attitude? (Surveillance footage is available and has been submitted to the platform). That evening, you complained that the air conditioning wasn't cooling properly, and our manager suggested you try closing the windows, which you refused. At 9 PM, we had the engineering department remove the window screens for you, and we reminded you that there might be mosquitoes, which you explicitly stated was unacceptable! Think back carefully—wasn't this just the hotel staff's subjective assumption? As for the welcome gift you mentioned, it wasn't listed on the Ctrip page; you can check the Ctrip order link. Ctrip is also requested to carefully verify this! We provide fruit slices for some guests out of consideration for Ctrip customers; this is not a mandatory hotel service. After providing you with the fruit slices, you requested the hotel to buy apples and bananas for you; it wasn't something the hotel insisted on giving you. Furthermore, you specifically called us the next day to request that we send a manager to your room. Who is distorting the truth? Again, we did not ask you for a positive review; your request for a positive review after canceling the order is entirely your subjective assumption. If you have audio or video evidence, please provide it, and we will handle it seriously! The request for a free night's room was initiated by Ctrip customer service calling the front desk to negotiate with the hotel. We clearly stated that we needed to apply to our management, and Ctrip has a record of this call, which can be verified! We will not argue further about who is right and wrong; we accept this negative review, and the debate ends here. We will definitely correct any shortcomings. We also hope that the platform will open up two-way ratings as soon as possible to establish a fair and transparent online environment! Wishing you good health! Hotel's statement: Depending on room availability, guests are upgraded to suites upon arrival. Within half an hour of check-in, the guest began making various unreasonable demands (beyond human capabilities, such as insisting on removing the window screens but there can be no mosquitoes in the room!!! The air conditioning must be ice-cold, but I must open the window!!!). The welcome fruit had to be given to me, and it was specified by the guest. The clothes rack in the public area had to be moved to his room. Even though the refrigerator was working properly, it did not meet his standards, so we insisted on buying him a new one from the mall. Whenever the manager or guest offered explanations or suggestions, he would argue back and threaten to leave a negative review. His attitude was also rude. We reported the guest's abnormal behavior to Ctrip on the night of check-in! The next day, the guest argued at the front desk, clearly stating that they couldn't just get one day's room rate waived; they demanded a waiver for four days! The front desk manager couldn't meet their demands and dismissed the staff! This request was made at noon the following day, demanding a four-day waiver for a single day's stay! (There's CCTV footage to prove it!) Given how terrible the hotel was, why did you insist on not checking out from the very first day, and why did you stay for four days? You know perfectly well why you've threatened to leave countless negative reviews. Service should be based on mutual respect, not on the idea that you're God and the dignity of service staff should be trampled on. A hotel should simply provide service with a clear conscience.

Response from Property: Thank you for choosing us and for your support and patronage. Your satisfaction with our facilities and services is the driving force behind the work of all our staff. Our ultimate goal is to make every guest feel at home. Located in the city center's commercial district, our hotel offers convenient transportation. Our rooms are warmly decorated and equipped with free high-speed Wi-Fi, making us the best choice for your travels and business trips. It is our honor to serve you, and all our staff look forward to your next visit!

Response from Property: Thank you for choosing us and for your support and patronage. Your satisfaction with our facilities and services is the driving force behind the work of all our staff. Our ultimate goal is to make every guest feel at home. Located in the city center's commercial district, our hotel offers convenient transportation. Our rooms are warmly decorated and equipped with free high-speed Wi-Fi, making us the best choice for your travels and business trips. It is our honor to serve you, and all our staff look forward to your next visit!

Response from Property: Thank you for choosing us and for your support and patronage. Your valuable feedback is crucial to us, and we will relay it to the relevant departments to improve our services. Your satisfaction with the hotel's facilities and services is the driving force behind the work of all our staff. Our ultimate goal is to make every guest feel at home. Located in the city center's commercial district, the hotel offers convenient transportation. The hotel rooms are warmly decorated and equipped with free high-speed WIFI, making it the best choice for your travels, whether for leisure or business. It is our honor to serve you, and all the hotel staff look forward to your next visit!

Response from Property: Thank you for choosing us and for your support and patronage. Your valuable feedback is crucial to us, and we will relay it to the relevant departments to improve our services. Your satisfaction with the hotel's facilities and services is the driving force behind the work of all our staff. Our ultimate goal is to make every guest feel at home. Located in the city center's commercial district, the hotel offers convenient transportation. The hotel rooms are warmly decorated and equipped with free high-speed WIFI, making it the best choice for your travels, whether for leisure or business. It is our honor to serve you, and all the hotel staff look forward to your next visit!

Response from Property: Thank you for choosing us and for your support and patronage. Your valuable feedback is crucial to us, and we will relay it to the relevant departments to improve our services. Your satisfaction with the hotel's facilities and services is the driving force behind the work of all our staff. Our ultimate goal is to make every guest feel at home. Located in the city center's commercial district, the hotel offers convenient transportation. The hotel rooms are warmly decorated and equipped with free high-speed WIFI, making it the best choice for your travels, whether for leisure or business. It is our honor to serve you, and all the hotel staff look forward to your next visit!

Response from Property: Thank you for choosing us and for your support and patronage. Your satisfaction with our facilities and services is the driving force behind the work of all our staff. Our ultimate goal is to make every guest feel at home. Located in the city center's commercial district, our hotel offers convenient transportation. Our rooms are warmly decorated and equipped with free high-speed Wi-Fi, making us the best choice for your travels and business trips. It is our honor to serve you, and all our staff look forward to your next visit!

Response from Property: Thank you for choosing us and for your support and patronage. Your valuable feedback is crucial to us, and we will relay it to the relevant departments to improve our services. Your satisfaction with the hotel's facilities and services is the driving force behind the work of all our staff. Our ultimate goal is to make every guest feel at home. Located in the city center's commercial district, the hotel offers convenient transportation. The hotel rooms are warmly decorated and equipped with free high-speed WIFI, making it the best choice for your travels, whether for leisure or business. It is our honor to serve you, and all the hotel staff look forward to your next visit!

Response from Property: Thank you for choosing us and for your support and patronage. Your satisfaction with our facilities and services is the driving force behind the work of all our staff. Our ultimate goal is to make every guest feel at home. Located in the city center's commercial district, our hotel offers convenient transportation. Our rooms are warmly decorated and equipped with free high-speed Wi-Fi, making us the best choice for your travels and business trips. It is our honor to serve you, and all our staff look forward to your next visit!

Response from Property: Dear Guest, Thank you for choosing our hotel. Please feel free to contact us if you have any concerns during your stay. Your satisfaction with our facilities and services is the driving force behind the work of all our staff. Our ultimate goal is to make every guest feel at home. Located in the city center's commercial district, our hotel offers convenient transportation. Our rooms are warmly decorated and equipped with free high-speed Wi-Fi, making us the perfect choice for your travels, whether for leisure or business. It is our honor to serve you, and all our staff look forward to your next visit!

Response from Property: Hotel response: Dear guest, hello! You choose us and give support and love to the hotel. Your satisfaction with the hotel facilities and services is the driving force of the work of all the hotel staff. Making every guest feel at home is our ultimate goal of service. The hotel is located in the city center commercial street with convenient transportation. The hotel rooms are warmly decorated and equipped with free high-speed WIFI. It is the best choice for you to travel or go on business trips. It is our honor to serve you. All the hotel staff are looking forward to your next visit!

Response from Property: Dear guests, hello! You choose us and give support and love to the hotel. Your satisfaction with the hotel facilities and services is the driving force of the work of all hotel staff. Making every guest feel at home is our ultimate goal. The hotel is located in the downtown commercial street with convenient transportation. The hotel rooms are warmly decorated and equipped with free high-speed WIFI. It is the best choice for you to travel and travel. It is our honor to serve you. All hotel staff look forward to your next visit!

Response from Property: Dear guest, hello! Thank you for your 5-point review! You choose us and support and love the hotel. Your satisfaction with the hotel facilities and services is the driving force of the work of all hotel staff. Making every guest feel at home is our ultimate goal of service. The hotel is located in the downtown commercial street with convenient transportation. The hotel rooms are warmly decorated and equipped with free high-speed WIFI. It is the best choice for you to travel and travel. It is our honor to serve you. All hotel staff look forward to your next visit!

Response from Property: Dear guest, hello! Thank you for your 5-point review! You choose us and support and love the hotel. Your satisfaction with the hotel facilities and services is the driving force of the work of all hotel staff. Making every guest feel at home is our ultimate goal of service. The hotel is located in the downtown commercial street with convenient transportation. The hotel rooms are warmly decorated and equipped with free high-speed WIFI. It is the best choice for you to travel and travel. It is our honor to serve you. All hotel staff look forward to your next visit!