Guest User
February 15, 2024
Worst hotel on this trip to Egypt! Let’s start with the concierge. We arrived at the hotel at 12:15 in the afternoon and were told that the room was not ready yet. They kept insisting that check-in would be at three o’clock. Then I asked how many rooms there were in the hotel and how many I had checked in today. The front desk replied that there were 325 rooms and I would check in today. 80 rooms. I asked if there are no free rooms available for me? Then the front desk smiled disdainfully and emphasized that we would enter the room at 3 o'clock! OK, let's go for a walk and have a meal before coming back. At the hotel's poolside restaurant, we ordered a seafood barbecue platter including lobster, which cost 2,750 pounds. Since we didn't have a room yet, we were told in advance that we would pay in cash! When the dish arrived, there was no lobster. We asked the waiter, but they were embarrassed and said they were still grilling it... I thought it would be gone if we didn't ask, right? If you ask, you will bake it again. It is obvious that you want to hack away the cash! When they found out what had happened, the restaurant manager kept apologizing and offered ice cream and coffee! After an unpleasant lunch, we returned to the front desk. The front desk said that the room was ready and asked the concierge to send us there. As a result, we walked a long, long way and met the room cleaner halfway. After the two communicated for a long time, the concierge called us again. I checked with the front desk to see if the room number was correct. Although I didn’t understand their language, judging from their expressions, this room must have been unoccupied for a long time. The result was indeed that Building 7 is the closest to the periphery of the hotel, and there is no elevator on the fourth floor... That’s it. Very bad impression of this hotel! In the next few days, I can really feel their flattery towards European and American customers and their indifference towards Asian customers! Although Soma Bay, where the hotel is located, is very beautiful, the hotel service is not worthy of such an environment and the Kempinski brand.
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