Fengda Hotel Reviews

Response from Property: 您好，親愛的客人，感謝您對咱們酒店做出評價。酒店非常在乎您的入住感受，我們深感慚愧和抱歉。您懷着期待和相信的心情選擇了我們，卻沒能得到滿意的體驗，我們真心的感覺抱歉。酒店會加強管理和培訓，不斷提升酒店服務質量和品質。我們真誠歡迎您再次對我們酒店進行“檢閲”，酒店全體人員真誠期待您的再次光臨！

Response from Property: It seems the breakfast location is a little inconvenient for you, requiring you to walk through another building to reach the other tower. We'll consider improving this, such as providing more prominent signage, to make it easier for guests to find the breakfast location. Thank you for your feedback and we hope to improve your experience in the future.

Response from Property: Dear guest,I sincerely apologize for the unpleasant experiences you've had during your stay with us. Regarding the ¥300RMB deposit per room that's mentioned , this is indeed a standard procedure we follow to cover . However, I'm truly sorry that you haven't received the refund yet after check-out.We completed the deposit refund operation when your check-out was finished. If you paid via WeChat Pay, you can check the whereabouts of the money immediately. Or you can call the hotel, and we will take a photo of the operation receipt and send it to you. I'm also sorry to hear that our front desk service poor and not helpful. I'll have a serious talk with our front desk team to improve their performance and ensure that such situations won't happen again in the future. Once again, I apologize for all the troubles we've caused you. We hope you can give us another chance in the future to show you our improved service. Thank you for your valuable feedback.

Response from Property: 非常感謝您選擇我們的酒店，能得到您 “入住體驗感不錯” 的評價，我們特別開心！您的滿意就是對我們最大的鼓勵，要是之後您還有任何需求，不管是住宿建議還是其他問題，都可以隨時聯繫我們，期待您的下次光臨！

Response from Property: Hello, thank you very much for choosing to stay in our hotel. Thank you for taking time out of your busy schedule to give the hotel high praise. Your praise will be an encouragement for us to move forward harder. Thank you very here! I look forward to your coming again! I wish you good health and live a happy life!

Response from Property: Hello, thank you very much for choosing to stay at this hotel. Thank you for your high praise of the hotel amidst your busy schedule. Your positive feedback will be an encouragement for us to work harder and move forward. Thank you very much! Looking forward to your next visit! Wishing you good health and a happy life!

Response from Property: Dear guests, from your detailed comments, I can feel how comfortable you were during your trip! Thank you especially for pointing out the advantages of spacious rooms, surrounding environment and cost-effectiveness. Your description is like a living signboard that can attract more tourists to our place! The deposit is collected mainly to ensure that the room facilities are in good condition, and it will be refunded promptly upon check-out. Please rest assured. If you plan a family trip next time, we welcome you back at any time and will make every arrangement for you!

Response from Property: Thank you very much for choosing our family room and affirming our service! We are glad to know that although the room space is limited, the service of our front desk can satisfy you. Making every guest feel comfortable is our pursuit. Even if the room conditions are limited, we hope to make up for it through high-quality service. We will continue to optimize the room facilities and strive to provide you with a more comfortable living environment. We hope you will choose us again, we will continue to work hard!

Response from Property: Dear guests, thank you so much for your continued love for Fengda Hotel. You choose to stay here every time you come to Putian. This is the highest recognition for us, and I am very touched! Regarding the problem you mentioned about the poor sound insulation in the banquet hall on the third floor, we are very sorry to have caused you trouble. We have immediately arranged for professionals to investigate and initially speculated that the effectiveness of the sound insulation materials in some rooms on the fourth floor may have declined after long-term use. We will immediately arrange a professional team to conduct a comprehensive inspection and upgrade of the sound insulation facilities on the fourth floor and related areas. We will definitely solve this problem as soon as possible so that you can live quietly and comfortably in the future. Also, we feel very sorry that we were unable to meet your request to extend your stay this time because there were too many guests staying at the hotel. We are aware of this shortcoming and will focus on optimizing the room reservation management system in the future, making accurate predictions of occupancy conditions in advance, and doing our utmost to prevent similar situations from happening again. We hope you will have a comfortable stay in another hotel this time. When you come to Putian next time, we will definitely reserve a room for you in advance so that you can enjoy a comfortable stay without any worries. Thank you again for your understanding and support. We look forward to seeing you again. We will definitely live up to your expectations!

Response from Property: Dear guest, thank you very much for choosing our hotel and leaving such a detailed evaluation! You mentioned that the parking lot is convenient and there are dedicated guides, and the breakfast is rich and varied. We are very happy to get your affirmation😃. We have already noted the general quality of the room equipment and facilities, and will continue to optimize and improve them in the future. In order to provide you with a more convenient dining experience, we are also looking for ways to improve the dining arrangements. We look forward to your next visit, we will definitely give you a better experience!

Response from Property: Dear guests, thank you very much for your high evaluation of our store facilities, hygiene and environment! Your satisfaction is the greatest motivation for us to move forward. We feel extremely honored to be able to provide you with a tidy and clean environment and to let you enjoy the convenience of the surrounding prosperous area. We look forward to seeing you again, we will always keep it up and bring you a better experience!

Response from Property: Dear guest, I am really sorry for giving you such an unpleasant stay experience. I feel very bad when I see you say there is a problem with the front desk service. Our service failed to keep up this time, which is really our fault. We have noted the lack of professionalism and poor service awareness of the front desk staff and will immediately organize training to focus on improving their abilities in information transmission and communication skills to avoid situations such as reporting wrong numbers and not proactively providing wireless network passwords. I am relieved that you like the room facilities and new decoration, and I am very grateful for your recognition. As an apology, if you need to stay at the hotel again in the future, we will provide you with quality service, hoping to make up for this regret and let you feel our full sincerity and quality service again.

Response from Property: Dear guests, thank you very much for your high evaluation! We are very happy to provide you with a satisfactory breakfast and a comfortable accommodation environment. Your recommendation means a lot to us. We look forward to seeing you again next time. We will continue to work hard to create a better experience for you.

Response from Property: Hello, thank you very much for choosing to stay at our hotel. Thank you also for your high praise for the hotel despite your busy schedule. Your praise will encourage us to work harder. Thank you very much! Looking forward to your visit again! I wish you good health and a happy life!