Residhome Puteaux la Defense

Dear Sir or Madam, I hope this message finds you well. First of all, I would like to express my sincere appreciation for the support and professionalism shown by your front desk team during the incident I recently experienced at your hotel. In a stressful situation, their prompt assistance and kindness made a significant difference, and I am truly grateful. At the same time, I would like to take this opportunity to provide some constructive feedback regarding guest safety management. During the incident, there appeared to be a situation where an external individual was able to access areas that should be restricted to guests, resulting in a disturbance and potential safety risk. From a guest’s perspective, this suggests there may be room for improvement in areas such as: • Visitor registration and identity verification procedures • Access control to guest floors (e.g., elevator keycard restrictions) • Emergency response protocols for unexpected situations • Staff training for handling security-related incidents Please understand that my intention is not to attribute fault to any individual, but rather to contribute to the continuous improvement of your overall safety system and guest experience. Once again, I sincerely appreciate the professionalism and care demonstrated by your staff after the incident. I hope this feedback may be helpful in further enhancing your service standards.

The executive experience is very nice. The room was large, the service was great and the proximity from La Défense without being surrounded by skyscrapers is a must.

Goog and clean hotel. Nice location close to metro and train stations

good room and good service, reception team very welcomed and helpful! room clean and even housekeeper speaks English and always helping. breakfast is correct with variety of choice; there is a restaurant (Italian) right next to the hotel for diner.