Guest User
November 17, 2023
Hotel Golden Palace, Puri was a mixed experience for us. Let me point out the pros & cons of this hotel: Pros: * The food is good. * It’s a 2-Star Hotel trying to become a 3-Star and they have the facility to do that, e.g. a swimming pool, a Bar, Restaurant, and a huge property right at the beach. * The rooms, at least the ones we took, were big with sea-facing balconies. * Room service worked fine and the service personnel were pleasant and courteous (especially the ones at their Restaurant). * It’s located right next to the Golden Beach that is run by the Orissa Govt. The Beach is super clean and comes at a premium of ₹20 for 3 hours and ₹50 for the day. You will not be allowed to carry any tucks (food) inside this zone, and there’s no one selling anything in it. So if you feel like eating, or drinking, something, you gotta come out of the gate and then re-enter. * So if you are trying to escape from the chaos of the city, this place can provide you with some quiet & peace. * And they have a nice, clean, swimming pool to beat the heat. Cons: * Like I said earlier, it’s still a 2-Star Hotel and it has quite some going to do to before it becomes a 3-Star. * Their wi-fi was a big problem for us. It would be down most of the times and would need repeated calling to the hotel’s IT guy to fix, we had to go through this everyday, even twice a day sometimes. With very poor cellular reception, and poor wi-fi (being provided by the hotel), you won’t be able to do much work out here. * The men at the reception needs some overhauling in hospitality ***ners. They have to learn to greet their guests with a smile every time. You cannot argue with guests to prove them wrong, and show them the “my way, or the highway” attitude when the argument does not go in your favour. * We had reserved 2 Deluxe Sea Facing rooms at a price of ₹7000 each-per night and the hotel’s website claimed to have Mini Bars in these rooms; well, they din’t. And when I enquired, the ones at the reception would argue with me that “a minibar is a small, but completely separate, alcohol section within an establishment.” And I would be like, “dude, which hospitality school do you come from, do you even hear yourself right now”? * These guys at the reception should also learn to accept that they do have problems and that they should address them rather than outright denying them and arguing with guests. * Perhaps the Bar and restaurant could operate for a li’l longer into the night…? 10:30 felt a li’l early for me personally. * Bathrooms needs to be cleaner. Wish The ***agement All The Best, Abhishek Singh.