Overall we liked the hotel and the property. However the staff were very rude and unprofessional. After asked for lids for our coffees the guy working at the coffee shop called my husband "faget" in spanish!!! We told the reception nobody said they're sorry, no apology, nothing! They did nothing. It happened a accident with my husband where he fell and has trauma on his knee, again nobody from the hotel asked how was he, if we were alright. On leaving the hotel I asked a guy at the reception for our luggage and the guy scremed at me that he heard me and that they were going to bring the luggage. Very dissapointed.