Worst vacation experience ever. I don’t mind staying at a resort like this, but the poor service made me seriously consider checking out early.
1. The TV was not working. We informed the receptionist, but were told to wait until the next day just to repeat the complaint.
2. No bottled/mineral water was provided. Guests are required to get water from the restaurant, but the water filter is limited..essentially first come, first served.
3. The food pricing seemed inconsistent. We ordered tomyam ayam, but were charged for tomyam mix instead.
4. Guests are not allowed to enter the restaurant in wet clothes, yet we were required to return the motorcycle key at the receptionist counter located inside the restaurant.
5. After returning from the beach (about 700m away), an uncle, i don't know if he is one of the owner or staff member, shouted at us and warned us not to walk past the restaurant. His behaviour was very rude and unprofessional (i want to share his picture, but change my mind)
Overall, this was a very disappointing experience.