Peridot By The Sea Redang

A Resort with Great Potential, but a Very Disappointing Stay Peridot has one of the nicest, quietest, and most beautiful stretches of sandy beach in Redang. Unfortunately, that’s where the positives ended for us. The resort has tremendous potential, but it is let down by poor maintenance, limited food choices, and pricing that simply doesn’t match the overall experience. Our biggest disappointment was the villa. Despite paying over RM1,000 per night, the spacious villa was fitted with only a single 1.5HP air-conditioner. The room was unbearably hot throughout our stay. We had no choice but to drag our beds directly in front of the air-conditioner just to get some sleep. We made repeated complaints over three nights, but unfortunately nothing could be done. On our first day alone, we had to request repairs for the leaking bidet, faulty shower head, rain shower, and several other maintenance issues. While the staff responded promptly and were always polite, there is only so much they can do. The underlying problem lies with the overall management and upkeep of the property. Even the reception aircond is leaking 🫣 The swimming pool also deserves immediate attention. It is widely known among visitors staying at other resorts in Redang that Peridot’s pool is often dirty and murky. Ironically, the seawater at the beach looked much cleaner than the pool itself. The restaurant was another letdown. The menu was very limited, yet prices were among the highest on the island. Even the breakfast selection was disappointing and did not reflect the premium rates charged by the resort. What surprised us most was that many neighbouring resorts, despite having beaches that are not as beautiful as this one, felt much more vibrant, lively, and better maintained. After travelling to many countries around the world, it is genuinely disappointing that one of our most memorable negative hotel experiences happened in our own country. I sincerely hope someone from the company reads this review. This resort has enormous potential but requires significant investment in maintenance, facilities, food quality, and overall guest experience. More importantly, it needs an experienced hotel manager who can revive and properly manage what could easily become one of Redang’s best resorts. Malaysia is well known for its hospitality. Please don’t let such a beautiful property tarnish that reputation. With the right management and commitment to improvement, this resort could truly become something exceptional.

On our first day, the coffee machine wasn't working, and the bed sheets had a few stains. We mentioned it to the staff, and they immediately came to fix the coffee machine and replace the sheets. The issue was handled quickly and professionally, which gave us confidence that they genuinely cared about their guests. Throughout our stay, everyone—including the hotel manager—was incredibly attentive. They regularly checked in to ask if everything was okay, whether we needed anything, and if we were enjoying the food. We always felt well looked after. Before arriving, we were a little worried because we had read some rather mixed reviews online, especially considering the price. However, our experience was completely different. The food was excellent, the facilities were well maintained, and the staff went above and beyond to help us with everything—even assisting us in finding a nearby clinic when we needed one. Overall, we had a wonderful stay and felt very comfortable throughout. We would happily recommend Peridot Resort to anyone visiting Redang Island.

I loved my stay at peridot. The location is perfect. The rooms are big and worth the money. Its just that sometimes the cleanliness is not that great. You can tell the hotel is a bit old. The food is okay. Overall i loved the location and how close it was to the beach. I really liked the sundeck. It was a good stay for me and my 2 friends and Its worth my money and i would stay again.

Beautiful hotel. Total stay 4 days 3 nights Room was spacious but a bit hot. The Ac does not cover all areas. I love their amenities but need to request for toiletries daily during our stay Food was average but The Hut, pizza was exceptional

Hi Peridot Team, I recently stayed at Peridot for 2 nights with my family and have just checked out today. Let me start with the positives. The island itself is beautiful, the scenery is stunning, and the room and resort facilities are generally good. The resort certainly has great potential. Unfortunately, the service experience was extremely disappointing and significantly affected our holiday. The biggest issue was that many staff members appeared under-trained and unable to properly handle guest requests. Throughout our stay, problems occurred repeatedly across different departments. Some examples: • The breakfast menu was exactly the same on both mornings. • Hot tea at breakfast was always lukewarm because it was not kept properly warm. • Cornflakes and milk were placed in very small containers, requiring constant refilling. • Staff seemed overwhelmed and understaffed, resulting in slow and inconsistent service. • One evening, we ordered fries and drinks at the restaurant. The drinks arrived, but after waiting 30 minutes, we discovered the fries order had never been processed. We cancelled the order and ended up giving our child instant noodles instead. • During a rainy evening, we requested buggy transportation and were told the service stopped at 6 PM. The resort could only provide one umbrella and had no additional umbrellas available. • Housekeeping failed to replenish bathroom amenities. After requesting body wash in the afternoon, nothing arrived. Later we were told housekeeping had already closed for the day. • The following morning, toiletries were delivered only after another phone call. First body wash arrived, then shampoo after a second call, but conditioner never came. It was surprising that a complete set was not provided from the start. • The most frustrating experience happened during checkout. We had informed the front desk upon arrival that we would take the 11 AM boat on departure day and were told payment could be made on the day itself. However, when we arrived at the jetty, no seat had been arranged for us. After returning to the resort, we were told the booking had not been made because payment was not received earlier, and we were asked to find available seats ourselves. I understand that occasional mistakes happen in any hotel. However, the number of service failures during just a 2-night stay was simply too much for a resort that promotes itself as a 4-star property. This is genuine feedback from a disappointed guest. I hope the management team takes it seriously and invests more effort in staff training, communication, and service standards. Guests come to Redang to relax and enjoy their holiday, not to spend their vacation repeatedly chasing basic services. I sincerely hope future guests will have a better experience than we did.

When reached at Laguna Jetty, we waited for quite a long duration for buggy picking up after we notified the resort. I was told they have internal miscommunication. During checking in, asked to pay RM200 (Cash only) as deposit. Nowadays we live in cashless world but insisted the cash only. If I don’t have cash, what can you do?! My friend on other room lost their room keyless card, and asked for reimbursement for RM40 in cash ?! Again, this was our 1st time hearing that customer needs to pay for the lost card. Not sure why? In terms of breakfast, it was not up to standard as we paid for the stays. Overall experience was over priced and it should not cost that high. For the positives, the room was huge and comfy. Swimming pool located at good location which is right in front of the beach. The beach and sea water are clean and crystal clear.