Puerto Vallarta

Featured Hotels near Lucy's CuCu Cabana, Puerto Vallarta

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Popular Hotels near Lucy's CuCu Cabana

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Almar Resort Luxury Lgbt Beach Front Experience
Almar Resort Luxury Lgbt Beach Front ExperienceAlmar Resort Luxury Lgbt Beach Front Experience
0.82km from Lucy's CuCu Cabana
A stay at Almar Resort Luxury LGBT Beach Front Experience places you in the heart of Puerto Vallarta, steps from Bay of Banderas and a 3-minute drive from Malecon. This upscale aparthotel is 4.8 mi (7.8 km) from Cruise Ship Terminal and 5.4 mi (8.7 km) from Playa Gemelas. Pamper yourself with a visit to the spa, which offers massages, body treatments, and facials. If you're looking for recreational opportunities, you'll find an outdoor pool and a fitness center. Additional amenities at this aparthotel include complimentary wireless internet access and concierge services. Enjoy local and international cuisine at Mantamar, one of the aparthotel's 2 restaurants, or stay in and take advantage of the room service (during limited hours). Relax with a refreshing drink at the beach bar, the poolside bar, or one of 2 bars/lounges. Cooked-to-order breakfasts are available daily from 9 AM to noon for a fee. Featured amenities include dry cleaning/laundry services, a 24-hour front desk, and luggage storage. A roundtrip airport shuttle is provided for a surcharge (available 24 hours). Make yourself at home in one of the 78 individually decorated guestrooms, featuring minibars and LED televisions. Rooms have private balconies or patios. Complimentary wireless internet access keeps you connected, and cable programming is available for your entertainment. Bathrooms feature bathtubs or showers, designer toiletries, and hair dryers.

GGuest User 2022.10.08
Horrible hotel! Stayed here for 7 nights for our 5 year anniversary. It all started at checkin. Before you get your room keys you’re forced to listed to a 30 min timeshare sales pitch. After we get our keys they put us in a room on the second floor. Floor 1 and 3 are being completely renovated and be renovated I mean gutted from top to bottom. 7am the next morning we are woken up to jackhammering and sledgehammers shaking our room! We decide to get up make coffee in the room and go talk to the front desk. We go to pour water in the coffee maker and it’s completely covered I mold! We go to the front desk and tell the man our situation. We are told that they are sold out, but (conveniently) they have a suite available for $140USD extra a night! We pay, cause we are 2000 miles from home and just want to have a decent rest of our vacation. We get to our room and it’s THE EXACT ROOM JUST ON A QUIET FLOOR! Not a suite! Not an upgrade. We go to the pool and invite 2 friends from a neighbor hotel for drinks/food at the pool. We all order drinks/food and 10 min later we are told that our friends have to pay $150USD to be at the pool!!! There’s literally 6 people at the pool besides us! We cancel our order and try to leave. We are told we still have to pay for the food/drinks we never received! Complete scam! They were never sold out by the way. The 7 nights we were there were saw maybe 20 people. Do not stay here!!! Worst vacation of my life!
Very Good
102 review
4.0/5
Price from
S$ 141
per night
Check Availability
Comfort Inn Marina Golf Vallarta
Comfort Inn Marina Golf VallartaComfort Inn Marina Golf Vallarta
7.75km from Lucy's CuCu Cabana
Located in Puerto Vallarta, Comfort Inn Puerto Vallarta Golfside & Marina is a 3-minute drive from Cruise Ship Terminal and 6 minutes from Centro Internacional de Convenciones de Puerto Vallarta. This hotel is 4.6 mi (7.4 km) from Malecon and 5.4 mi (8.7 km) from Playa de los Muertos. Enjoy recreation amenities such as an outdoor pool or take in the view from a garden. Additional amenities at this hotel include complimentary wireless internet access, tour/ticket assistance, and a vending machine. For lunch or dinner, stop by Coco Inn, a restaurant that specializes in international cuisine. Dining is also available at the coffee shop/cafe, and room service (during limited hours) is provided. Wrap up your day with a drink at the bar/lounge. A complimentary continental breakfast is served daily from 7:30 AM to 10:00 AM. Featured amenities include a business center, dry cleaning/laundry services, and a 24-hour front desk. Free self parking is available onsite. Stay in one of 121 guestrooms featuring LED televisions. Complimentary wireless internet access keeps you connected, and cable programming is available for your entertainment. Private bathrooms with bathtubs or showers feature complimentary toiletries and hair dryers. Conveniences include phones, as well as safes and desks.

WWallyW942 2020.02.13
This hotel is perfect for several reasons. First, it’s an easy 15 minute walk from the airport. Next, it’s inexpensive yet quite comfortable. All staff is courteous and helpful and I loved the noon checkout since my plane didn’t leave until the late afternoon. And while the continental breakfast is simple, I was quite satisfied with the fresh fruit bowl, granola, yogurt and coffee. Besides, there’s a Starbucks at the entrance to the Neptune Mall by the Vallarta Marina - just a ten minute walk. Lastly, the pool is one of the better ones for a hotel of is class. While I would look elsewhere for spending a week’s vacation, for a night or two, it won’t let you down.
Very Good
105 review
4.1/5
Price from
S$ 79
per night
Check Availability
Costa Sur Resort & Spa
Costa Sur Resort & SpaCosta Sur Resort & Spa
3.58km from Lucy's CuCu Cabana
A stay at Costa Sur Resort & Spa places you in the heart of Puerto Vallarta, a 1-minute drive from Bay of Banderas and 6 minutes from Malecon. This beach aparthotel is 2.2 mi (3.6 km) from Playa de los Muertos and 4.4 mi (7 km) from Playa Mismaloya. Pamper yourself with a visit to the spa, which offers massages, body treatments, and facials. After dipping into one of the 2 outdoor swimming pools, you can spend some time at the private beach. This aparthotel also features complimentary wireless internet access, concierge services, and gift shops/newsstands. Enjoy international cuisine at La Cascada Restaurant, one of the aparthotel's 2 restaurants, or stay in and take advantage of the room service (during limited hours). Snacks are also available at the coffee shop/cafe. Relax with a refreshing drink from the poolside bar or one of the 2 bars/lounges. Full breakfasts are available for a fee. Featured amenities include express check-out, a 24-hour front desk, and multilingual staff. Free self parking is available onsite. Make yourself at home in one of the 205 guestrooms, featuring kitchenettes with refrigerators and stovetops. Your memory foam bed comes with down comforters. Rooms have private balconies or patios. 42-inch LCD televisions with cable programming provide entertainment, while iPod docking stations help you enjoy your music in the comfort of your room.

GGuest User 2023.06.06
Alejandro, Erik, Moises, Rafael are the best! They always take great care of us when we come- Moises and Rafael for more than 30 years! This is not like the new mega-resorts. This is a quiet place with character. We come here to relax, and take an occasional short bus or taxi into town.
Very Good
103 review
4.1/5
Price from
S$ 127
per night
Check Availability
Joint Boutique Hotel Zona Romantica
Joint Boutique Hotel Zona RomanticaJoint Boutique Hotel Zona Romantica
0.32km from Lucy's CuCu Cabana
Located in Puerto Vallarta (Romantic Zone), Joint Boutique Hotel is within a 15-minute walk of Playa de los Muertos and Los Muertos Pier. This spa hotel is 0.3 mi (0.4 km) from Bay of Banderas and 0.7 mi (1.2 km) from Malecon. Pamper yourself with a visit to the spa, which offers massages. If you're looking for recreational opportunities, you'll find a spa tub and a fitness center. Additional amenities at this hotel include complimentary wireless internet access, concierge services, and a hair salon. Enjoy a meal at Café Río or snacks in the hotel's coffee shop/cafe. Featured amenities include a business center, multilingual staff, and luggage storage. Planning an event in Puerto Vallarta? This hotel has 600 square feet (56 square meters) of space consisting of a conference center and 3 meeting rooms. Self parking (subject to charges) is available onsite. Stay in one of 19 guestrooms featuring Smart televisions. Your memory foam bed comes with premium bedding. Complimentary wired and wireless internet access keeps you connected, and digital programming provides entertainment. Bathrooms feature showers with rainfall showerheads.
Excellent
90 review
4.3/5
Price from
S$ 72
per night
Check Availability
Marival Distinct All-Inclusive Future Handwritten Collection
Marival Distinct All-Inclusive Future Handwritten CollectionMarival Distinct All-Inclusive Future Handwritten Collection
Lucy's CuCu Cabana Hotels
The ideal all-inclusive resort for families and groups longing to experience elegance, exquisite luxury and warmth. Marival Distinct Resort, the best resort in Riviera Nayarit or Nuevo Vallarta, Mexico, is part of our Family Collection, a relaxation haven for young adventurers and experienced travelers. Its stunning residences, high-end activities program and private beach club are coupled with the passion of our dedicated staff, who ensure your experience is nothing short of extraordinary.

GGuest User 2023.06.09
Such a nice experience, especially for an all inclusive resort. It wasn’t overly crowded and there were always spots by the pool and beach. We never had to wait to eat at any of the amazing restaurants. The food and drinks were amazing as was the service, specifically Elian at the pool. I hate going the same place twice, but I’m looking forward to returning with my family soon!
Excellent
101 review
4.4/5
Price from
S$ 619
per night
Check Availability
Hilton Vallarta Riviera All-Inclusive Resort,Puerto Vallarta
Hilton Vallarta Riviera All-Inclusive Resort,Puerto VallartaHilton Vallarta Riviera All-Inclusive Resort,Puerto Vallarta
4.01km from Lucy's CuCu Cabana
Hilton Vallarta Riviera All-Inclusive Resort is nestled in the cradle of a private cove at the base of the Sierra Madre Mountains. With 444 oceanfront guest rooms, the resort is a mainstay for travelers who want a more authentic experience of Puerto Vallarta. The resort features a picturesque private beach, two oceanfront infinity pools, and a fitness center. In addition, the property offers five craft cocktail bars, and seven restaurants offering Asian, Italian, and Mexican cuisine, as well as an international buffet, seafood, and grilled dishes. The full-service eforea spa, a sanctuary of wellness and relaxation, offers rejuvenating massage treatments and facials, invigorating hydrotherapy pools, whirlpools, and a steam room and sauna.

AAnonymous User 2023.10.01
I was at this location 2 years ago when it was Grand Fiesta Americana. The dinner restaurant menu and quality were excellent. As Hilton the quality of food at the restaurants has definitely gone DOWN from a 8 to 5. The night entertainment is very bad. They need to do some more fun pool activities and night shows. There is nothing to do at night after dinner. I would recommend working on better menu options, quality of food and entertainment. The Mexican restaurant has mainly American food. The Italian restaurant has very limited options and the food is not good at all. I couldn't even eat my Italian food. But the location, service and view of the hotel is excellent. I hate writing negative reviews but this is an honest review. Thank you!
Very Good
102 review
4.1/5
Hotel Porto Allegro Puerto Vallarta
Hotel Porto Allegro Puerto VallartaHotel Porto Allegro Puerto Vallarta
0.48km from Lucy's CuCu Cabana
Located in Puerto Vallarta (Downtown Puerto Vallarta), Hotel Porto Allegro - Near Malecon is within a 15-minute walk of Malecon and Playa de los Muertos. This hotel is 3.9 mi (6.2 km) from Cruise Ship Terminal and 0.3 mi (0.4 km) from Bay of Banderas. Enjoy recreational amenities such as a spa tub and a fitness center. This hotel also features complimentary wireless internet access, babysitting (surcharge), and tour/ticket assistance. Grab a bite to eat at the hotel's restaurant, which features a bar/lounge, or stay in and take advantage of the room service. A complimentary buffet breakfast is served daily from 7 AM to 11 AM. Featured amenities include complimentary wired internet access, a business center, and dry cleaning/laundry services. Make yourself at home in one of the 31 air-conditioned rooms featuring iPod docking stations and flat-screen televisions. Complimentary wired and wireless internet access keeps you connected, and premium TV channels provides entertainment. Bathrooms have showers and hair dryers. Conveniences include safes and minibars, as well as phones with free local calls.

GGuest User 2022.01.09
I stayed at the Porto Allegro, also known as the Porto Alegre, for a week in January 2022. For its price range, this is a good choice. Located on a small side street just north of the Rio Cuale, it's basically in the heart of the tourist zone without any street noise. I did not have any noise issues from other guests, but I guess it all depends on who's staying there when you are. (There isn't any carpeting or sound dampening inside the building, so you get that shotgun-blast effect when people close their doors.) The rooms are nothing fancy but perfectly fine. I found the mattress very comfortable - not mushy at all. Room temperature was controllable by A/C and fan. Roller blinds to block all light when needed. Importantly, the shower was A+ - strong flow and maintained constant temperature. Also importantly, wi-fi was excellent. I only experienced an outage for a couple hours one weekday afternoon, who knows why. TV had several hundred channels, mostly Mexican with a few U.S. channels thrown in. Free breakfast every morning with a good variety. Inside the room, there's complimentary coffee and bottled water, and they'll give you a bottle of wine upon arrival. There's a rooftop hot tub and a ground-level ”fitness center” consisting of a treadmill, a rack of light free weights, and an all-in-one weight machine that is kind of useless. Staff everywhere is super nice and responsive. i had a few issues that were taken care of immediately.
Excellent
103 review
4.4/5
Price from
S$ 82
per night
Check Availability
BellView Hotel Boutique
BellView Hotel BoutiqueBellView Hotel Boutique
0.6km from Lucy's CuCu Cabana
With a stay at BellView Hotel Boutique, you'll be centrally located in Puerto Vallarta, steps from Church of Our Lady of Guadalupe and within a 10-minute walk of Malecon. This hotel is 0.8 mi (1.3 km) from Bay of Banderas and 1.3 mi (2.1 km) from Playa de los Muertos. Enjoy recreation amenities such as an outdoor pool or take in the view from a terrace. This hotel also features complimentary wireless internet access and concierge services. Enjoy a satisfying meal at La Cappella serving guests of BellView Hotel Boutique. Cooked-to-order breakfasts are available daily for a fee. The front desk is staffed during limited hours. Make yourself at home in one of the 6 air-conditioned rooms featuring Smart televisions. Complimentary wireless internet access keeps you connected, and satellite programming is available for your entertainment. Bathrooms have complimentary toiletries and hair dryers. Conveniences include safes and coffee/tea makers, and housekeeping is provided daily.

GGuest User 2024.04.15
We had a wonderful stay at the bellview in PV. From the friendly and helpful front desk to the attentive waiters in the amazing Capella restaurant, the service was impeccable. Daniella and Chantal in the front office offered a wealth of information and we’re always present to assist us with a smile. Truly appreciated. We were celebrating a birthday and the front desk sent the most delicious chocolate covered strawberries to our room. We also had dinner in the restaurant, and enjoyed the strolling violinists and the delicious food served facing the fabulous view and sunset. One day we had forgotten to turn our “make the room sign” and when we returned late afternoon we wanted to get some fresh towels and within just a few minutes, someone came to refresh our bathroom. The hotel itself is quaint and tastefully appointed with each room having its own charm. Ours had an exceptionally large balcony o overlooking Our lady of Guadalupe church. In addition to being large we enjoyed having a veranda complete with a fountain ( hence the name fuente Milagros) Bedding was firm just the way we like it. Overall a great stay! We would not hesitate to recommend this lovely place.
Outstanding
66 review
4.6/5
Price from
S$ 217
per night
Check Availability
Flamingo Vallarta Hotel & Marina
Flamingo Vallarta Hotel & MarinaFlamingo Vallarta Hotel & Marina
7.04km from Lucy's CuCu Cabana
With a stay at Flamingo Vallarta Hotel & Marina in Puerto Vallarta (Marina Vallarta), you'll be within a 5-minute drive of La Isla and Bay of Banderas. This hotel is 4.2 mi (6.7 km) from Malecon and 5.6 mi (9.1 km) from Splash Water Park. Don't miss out on recreational opportunities including a health club and an outdoor pool. Additional amenities at this hotel include complimentary wireless internet access, concierge services, and babysitting (surcharge). The complimentary beach shuttle makes getting to the surf and sand a breeze. All-inclusive rates are available at this hotel. Meals and beverages at onsite dining establishments are included in all-inclusive rates. Charges may be applied for dining at some restaurants, special dinners and dishes, some beverages, and other amenities. Grab a bite to eat at LA PALAPA, a poolside restaurant which features a bar/lounge and a pool view. You can also stay in and take advantage of the room service (during limited hours). Wrap up your day with a drink at the poolside bar. Cooked-to-order breakfasts are available daily for a fee. Featured amenities include dry cleaning/laundry services, a 24-hour front desk, and luggage storage. Free self parking is available onsite. Make yourself at home in one of the 96 air-conditioned guestrooms. Rooms have private balconies. Complimentary wireless internet access keeps you connected, and digital programming is available for your entertainment. Bathrooms have showers and hair dryers.

GGuest User 2022.04.22
My Visa was Charged 2 - two days prior to arrival. No relief, reconciliation, explanation as to charges both on my visa and in person. Treated by Reception Manager Sandra with total disregard and demeaning, demoralizing attitude. Still do not have a proper accounting of what each of the two rooms cost per day. Room request for disabled guest in my party ignored and we were placed in a room the furthest away from elevator. Within minutes of arrival in room the toilet bowel actually came right off. Had to leave room for several hours to affect repair. Which subsequently was just caulking and toilet was always wobbling. Shower leaked all over floor into the sink area. Bedding - blanket shredded Floor grout filthy Towels like sandpaper Pull out sofa broken - metal sticking out and filthy All inclusive food was absolutely disgusting. Repeat food daily. Repurposed food, ie; chicken nuggets turned into sweet and sour chicken. Pancakes like frisbee disks. No salad dressings. No vinegar. Restaurant was supposed to be ready/open at 7am at least for coffee. It was usually not ready until at least 7:15. The bellman actually took items left for maid for his wife he said. We had stayed here before and were so shocked and sad at the total downturn of the services and food. Let alone the room. Very, very disappointing all inclusive.
Very Good
113 review
4.0/5
Price from
S$ 102
per night
Check Availability
Hotel Rosita
Hotel RositaHotel Rosita
1.38km from Lucy's CuCu Cabana
Rosita Hotel is centrally located in Puerto Vallarta, a 3-minute walk from Malecon and a 1-minute drive from Bay of Banderas. This beach hotel is 1.1 mi (1.7 km) from Playa de los Muertos and 3.3 mi (5.4 km) from Cruise Ship Terminal. Pamper yourself with onsite massages or enjoy recreation amenities such as an outdoor pool. This hotel also features complimentary wireless internet access, gift shops/newsstands, and wedding services. Enjoy Mexican cuisine at Agave, a restaurant which features a bar/lounge, or stay in and take advantage of the room service (during limited hours). Featured amenities include complimentary newspapers in the lobby, a 24-hour front desk, and luggage storage. Make yourself at home in one of the 114 air-conditioned guestrooms. Complimentary wireless internet access keeps you connected, and cable programming is available for your entertainment. Bathrooms have showers and complimentary toiletries. Conveniences include phones, as well as laptop-compatible safes and desks.

GGuest User 2024.01.11
This is the city center. Hotel swimming pool and right in front of hotel There are many things to see on the beach and beach walk I was generally satisfied
Very Good
101 review
4.2/5
Price from
S$ 76
per night
Check Availability
See all Hotels near Lucy's CuCu Cabana

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3.8/5
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See opinions from fellow travellers about Puerto Vallarta hotels

Explore genuine ratings and insights from real travellers to help you find your perfect stay
4.4/5
Excellent
GGuest UserI have stayed in many hotels and this is a good hotel. I liked the views from our ocean view suite the most. The sunsets were lovely as we looked unto the ocean. I also liked the location, the room and the décor, the facilities, the numerous pools. The staff was generally very helpful and effective. The views from the infinity pool near the restaurant were awesome as well. We were celebrating our birthday during our stay and Antonio at the concierge offered us good ideas for activities and restaurants that made it fun. Luis at the front of the hotel is a gem and was absolutely helpful throughout our stay. I intend to stay here again. We had paid for a grand junior suite double with ocean view. We expected a full ocean view suite but it was a partial view. Also, the suite had only one bed instead of two. The staff at the front desk did not appear to be even concerned that we were put in a room that was different from what we paid for. They were not helpful. The rest of the staff were great and the hotel is great.
Grand Miramar All Luxury Suites & Residences
Grand Miramar All Luxury Suites & Residences
Conchas Chinas, Puerto Vallarta
Price per night from: SGD 121
4.3/5
Excellent
GGuest User It was tricky getting into the hotel but i guess they do that for security reasons. Luckily there were guests in the lobby that let me in & used their hotel card for the elevator so i could go to the reception. The reception service was nice. I loved their gym. My room was really dirty , needed a deep cleaning since there were little hairs all over the bathroom & it stinked really bad of cigarette smoke. The stores around it & the gym make it worth it. Overall: i would come back.
Fiesta Inn Puerto Vallarta Isla
Fiesta Inn Puerto Vallarta Isla
Las Glorias, Puerto Vallarta
Price per night from: SGD 145
4.3/5
Excellent
GGuest UserWe are here now and this is our 3rd time to visit the Marriott here. This morning s the best hotel yoyd money can buy in PV. The pool is absolutely incredible in size and the pool service is awesome. Carlos took excellent care of us today. The breakfast buffet is outstanding with great food selections and quality. Reyna has waited on us 2 days in a row and she is outstanding. She truly takes care of her customers. Ice cream - everyone likes ice cream and they gave a great ice cream shoppe. The rooms are very nice and the beds are outstanding! This place is 5 stars!
Marriott Puerto Vallarta Resort & Spa
Marriott Puerto Vallarta Resort & Spa
Marina Vallarta, Puerto Vallarta
Price per night from: SGD 370
4.2/5
Very Good
GGuest UserThe hotel stands out for the location. Keep in mind for a 3 star hotel the rooms are small and outdated but for the price your getting a very good deal for PV compared to many places. The Taxi/Uber are available, the beach is walking distance, lots of amazing places to eat and shop, lots of night life and entertainment, and the buses are available for public transport anywhere in PV which i found to be the most convenient. Simply the location is the best ever and that is what your paying for the most in the price. The hotel staff cleans the room really well the the courtyard is pretty beautiful especially at night. The AC is so cold and well maintained that you wont be able to sleep on low setting. The staffs are very friendly and check-in and out was a breeze. Overall I am very happy with my stay here, next time ill be staying here again.
Hotel Posada de Roger
Hotel Posada de Roger
Emiliano Zapata, Puerto Vallarta
Price per night from: SGD 71
4.2/5
Very Good
GGuest UserMy friend and I stayed at Hotel Mío for 9 nights and we had a wonderful time. It was our first time taking a trip outside of the US, and our stay at Hotel Mío did not disappoint. The entire staff was extremely helpful from the very beginning, from helping us get our bags to the room, to 24/7 room service, and their helpful accommodations to our language barrier. Most of the staff knew English, and if they didn’t, they didn’t hesitate to find someone who could understand and help right away. The woman helping us with our bags went out of her way to suggest night life that we may like to experience, making us feel welcome from the beginning. We spent a lot of time at the gorgeous rooftop pool, where we enjoyed drinks, food, and live music under the beating sun. We had an AMAZING server, Ali, for most of our time at the pool. She remembered us throughout our stay, remembering the drinks we ordered, and engaging in thoughtful communications, showing she went above and beyond to make us feel comfortable and accommodated. The manager that we had seen almost every day at the hotel remembered us from the start, and made sure to check in on how we were in passing, while also remembering our orders and helping to accommodate our needs. We will definitely be back in the future, and we hope to see Ali and all of the other amazing staff there as well.
Hotel Mio Vallarta Unique & Different- Adults Only
Hotel Mio Vallarta Unique & Different- Adults Only
Las Glorias, Puerto Vallarta
Price per night from: SGD 92
4.0/5
Very Good
The hotel is very close to the airport, it should be complete, the food and entertainment is complete, and the customer meets at the hotel. The only downside is that the hotel does not include breakfast and wifi. If it is all-inclusive, it will be perfect.
Villa del Palmar Beach Resort & Spa Puerto Vallarta
Villa del Palmar Beach Resort & Spa Puerto Vallarta
Las Glorias, Puerto Vallarta
Price per night from: SGD 214
4.0/5
Very Good
PPieter ConradieGreat location. Hotel is on the older side but it was a clean bed and cool room for the stay. 97% of the staff were very friendly and service was great. Unfortunately some have really bad attitudes directed only at particular guests. Strangely those were also not wearing name tags. With that said Jesus was one of the most helpful and friendly staff member. Not sure if it just México, but there seemed to be a form or paper needed to be completed for every step of the check in and check out process. Not very eco friendly and must need huge storage facilities for all that paperwork. Overall, a great stay and will stay there again.
Tropicana Hotel Puerto Vallarta
Tropicana Hotel Puerto Vallarta
Amapas, Puerto Vallarta
Price per night from: SGD 83
4.0/5
Very Good
GGuest UserWhile I love this hotel and have stayed 10+ times, my most recent experience was very disappointing. After check-in a woman approached me wearing a nametag that I believe said ”Fernanda” with the ”buganvilias resort” logo on it. She was older, maybe 46-56 years old with her hair braided in a ponytail behind her back. She tried to sell me the ”all inclusive” package (which I simply will never buy) and I politely declined ”no, thank you :)”. She pressured me harder and said ”what will you do on your vacation?” - obviously a silly question. I can enjoy myself without an all inclusive package. She then said ”what about WiFi?” and I stated ”The WiFi at this hotel is free...?” she said ”no, not anymore”. I then stated ”Well, the WiFi at this hotel is free for me, as I am Bonvoy Gold status” and she said ”no, not anymore”. I then made a frustrated face and she said ”Come on man, you're on vacation [so just let me upsell you!]”. She then placed her hand over her nametag and quickly walked away. I can tolerate being solicited, but I cannot tolerate being blatantly and repeatedly lied to. The WiFi at this hotel was in-fact free for all, with enhanced WiFi complementary for Bonvoy Gold members and above. Hopefully Fernanda isn't there the next time I visit. Photo unrelated: showing off the beautiful property.
Sheraton Buganvilias Resort & Convention Center
Sheraton Buganvilias Resort & Convention Center
Las Glorias, Puerto Vallarta
Price per night from: SGD 401
4.0/5
Very Good
EElizabethI had to switch rooms twice because it was either not what I booked/paid for, or because it smelled like cigarettes. The 3rd and final room I stayed in was actually perfect. So I think the cig room was an exception to the norm. Something else that kinda sucked about the place though, was that the windows don’t open, not even a crack. So there’s no fresh air, just recycled air through the entire hotel. The location was perfect, close to the airport. And it was quiet, and nice and dark, my son and I slept really well.
City Express Plus by Marriott Puerto Vallarta
City Express Plus by Marriott Puerto Vallarta
Palmar de Aramara, Puerto Vallarta
Price per night from: SGD 82

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How do I contact Trip.com customer support?

You can contact Trip.com's 24/7 customer support by visiting the Help Center on Trip.com and submitting a request. You can also contact us by phone or service chat, depending on your location.